What are the responsibilities and job description for the Front Desk/Clerical position at Bold Horizons?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information regarding services, amenities, and local attractions.
- Assist with appointment reservations , cancellations, and modifications as needed.
- Maintain the front desk area in an organized and professional manner.
- Perform clerical duties such as proofreading documents, managing correspondence, and maintaining office supplies.
- Collaborate with other departments to ensure seamless guest experiences.
- Provide customer support by addressing concerns or complaints promptly and effectively.
- Uphold confidentiality of guest information in compliance with company policies.
Qualifications
- Previous experience in customer service or office management is preferred.
- Strong organizational skills with the ability to multitask effectively.
- Excellent communication skills, both verbal and written; bilingual candidates are encouraged to apply.
- Proficient in clerical tasks including proofreading and general office duties.
- Experience as a personal assistant or medical receptionist is a plus.
- Ability to maintain professionalism under pressure while providing exceptional service.
- Strong problem-solving skills with a focus on customer satisfaction.
If you are passionate about delivering outstanding service and thrive in a dynamic environment, we invite you to apply for the Front Desk Agent position.
Job Type: Full-time
Pay: $9.00 - $10.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $9 - $10
