What are the responsibilities and job description for the Call Center Customer Service Assistant position at Bold MK?
Department: Bold MK
Location: New York, NY
Compensation: $17.50 - $23.50 / hour
Job Title: Call Center Customer Service Assistant
Location: New York, NY
Employment Type: Full-time
Job Summary
We are seeking a highly motivated and customer-focused Call Center Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service through phone, email, or chat. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering a positive customer experience.
Key Responsibilities
Customer Interaction:
- Answer incoming calls, emails, and chats from customers.
- Respond to inquiries about products, services, policies, and procedures.
- Provide accurate and timely information to address customer concerns.
Problem Resolution:
- Investigate and resolve customer complaints or issues efficiently.
- Escalate unresolved matters to the appropriate department or supervisor.
- Follow up with customers to ensure satisfactory resolution.
Documentation and Reporting:
- Record customer interactions and maintain detailed and accurate records in the system.
- Prepare reports on customer feedback, recurring issues, and suggestions.
Team Collaboration:
- Work closely with team members to improve processes and enhance service delivery.
- Participate in training sessions to stay updated on products and services.
- High school diploma or equivalent (Bachelor's degree preferred).
- Proficiency in using call center software and CRM tools.
- Basic computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Ability to manage stress and handle challenging situations professionally.
- Problem-solving mindset with attention to detail.
- Opportunities for career growth and advancement.
- Health and wellness benefits.
- A supportive work environment that values teamwork and innovation.
- Paid time off and holiday benefits.
Salary : $18 - $24
