What are the responsibilities and job description for the Call Center Representative position at Bold MK?
Department: Bold MK
Location: Saint Louis
Compensation: $17.40 - $25.00 / hour
Position: Call Center Representative
Location: Saint Louis, MO
Employment Type: Full-time
Overview
We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve customer issues, and ensure customer satisfaction in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound calls with professionalism and empathy.
- Identify customer needs and provide accurate, timely solutions.
- Maintain a thorough understanding of company products, services, and policies.
- Document all customer interactions in the company's CRM system.
- Meet or exceed performance metrics, including call quality, resolution time, and customer satisfaction.
- Follow up on customer inquiries to ensure resolution and satisfaction.
- Provide feedback to improve processes, products, and services.
- High school diploma or equivalent; [relevant certifications or degrees, if applicable].
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in using computer systems, CRM software, and call center equipment.
- Ability to multitask and handle high call volumes.
- Flexible and adaptable to changing work schedules and environments.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $17 - $25
