What are the responsibilities and job description for the Customer Service Representative position at Bold MK?
Department: Bold MK
Location: Saint Louis
Compensation: $17.45 - $23.50 / hour
Job Description: Customer Service Representative
Position Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves interacting with customers to provide information, resolve issues, and ensure a positive customer experience. The ideal candidate is enthusiastic, detail-oriented, and committed to delivering exceptional service.
Key Responsibilities
- Handle inbound and outbound customer communications via phone, email, chat, or other channels.
- Address customer inquiries, complaints, and requests promptly and professionally.
- Provide accurate information about products, services, policies, and procedures.
- Resolve issues efficiently while maintaining a customer-first attitude.
- Document customer interactions, feedback, and resolutions in the company's CRM system.
- Collaborate with other departments to address customer needs and ensure satisfaction.
- Process orders, returns, and exchanges following company guidelines.
- Proactively identify and escalate complex or unresolved issues to the appropriate team or supervisor.
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software, Microsoft Office, and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Opportunities for growth and career advancement within the company.
- Comprehensive training and support.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Friendly and supportive work environment.
Salary : $17 - $24
