What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Bold MK?
Department: Bold MK
Location: Saint Louis
Compensation: $17.80 - $25.00 / hour
Position Title: Customer Service Assistant (Entry Level)
Location: Saint Louis, MO
Employment Type: Full-Time
Department: Customer Support
Job Overview:
We are seeking a motivated and friendly Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, helping to resolve inquiries and providing an exceptional customer experience. This is an excellent opportunity to build your career in customer service and gain valuable skills in a supportive environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about products, services, and policies.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Handle and resolve customer complaints with empathy and efficiency.
- Maintain detailed records of customer interactions in the company's CRM system.
- Collaborate with internal teams to address customer concerns and escalate issues when necessary.
- Stay updated on product knowledge and company updates to offer informed assistance.
- High school diploma or equivalent (college degree preferred but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with Microsoft Office or similar tools.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- A positive attitude and a customer-first mindset.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $18 - $25
