Entry Level Customer Service Assistant

Department: Bold MK

Location: Birmingham

Compensation: $17.50 - $25.00 / hour

Description


Job Description: Entry-Level Customer Service Assistant



Position Title: Customer Service Assistant
Department: Customer Support
Location: Birmingham, Alabama
Employment Type: Full-Time


Position Overview:
We are seeking a friendly, detail-oriented, and proactive Customer Service Assistant to join our team. As an entry-level team member, you will play a vital role in ensuring our customers receive exceptional service by assisting with inquiries, providing solutions, and maintaining a positive customer experience. This role is ideal for individuals looking to grow their career in customer service and develop their professional skills in a supportive environment.



Key Responsibilities

Customer Support:

• Respond to customer inquiries via phone, email, live chat, or in person in a timely and professional manner.


• Address customer concerns, resolve issues, and escalate complex cases to senior team members when necessary.


• Provide accurate information about products, services, and company policies.

Problem Solving:

• Identify customer needs and recommend appropriate solutions or alternatives.


• Handle complaints empathetically and ensure customer satisfaction.

Documentation and Record-Keeping:

• Accurately document customer interactions, feedback, and resolutions in the company's CRM system.


• Maintain organized records for future reference and follow-up.

Collaboration:

• Work closely with team members and other departments to ensure seamless service delivery.


• Contribute to team meetings and share feedback to improve processes.

Skills, Knowledge and Expertise

• High school diploma or equivalent required; college degree preferred.


• Excellent verbal and written communication skills.


• Strong interpersonal and active listening skills.


• Basic computer literacy and familiarity with common office software (e.g., Microsoft Office, email).


• Ability to multitask and manage time effectively in a fast-paced environment.


• Positive attitude, patience, and a willingness to learn.

Benefits

• Competitive salary and potential bonuses.


• Health, dental, and vision insurance.


• Paid time off and holidays.


• Opportunities for professional development and career growth.


• Supportive team environment.