What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Bold MK?
Department: Bold MK
Location: New York, NY
Compensation: $17.25 - $23.50 / hour
Job Title: Entry Level Customer Service Assistant
Location: New York, NY
Department: Customer Service
Employment Type: Full-time
Job Overview:
We are seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional customer experiences. As an Entry Level Customer Service Assistant, you will be instrumental in addressing customer inquiries, resolving issues, and ensuring satisfaction across various channels, including phone, email, and in-person interactions.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Assist customers with product information and order processing.
- Handle complaints and resolve issues effectively while maintaining customer satisfaction.
- Maintain accurate customer records and document interactions in our database.
- Collaborate with team members to improve service delivery processes.
- Provide feedback on customer trends and insights to management.
- High school diploma or equivalent; additional experience in customer service is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using computers and customer service software.
- Flexibility to work various shifts, including weekends and holidays if needed.
- Opportunities for career growth and advancement.
- Health and wellness benefits.
- A supportive work environment that values teamwork and innovation.
- Paid time off and holiday benefits.
Salary : $17 - $24
