What are the responsibilities and job description for the Intake Administrator position at Boleman Law Firm PC?
Job Title: Administrator
Level: 1
Reports to: Operations Manager
Strategic Value:
Support and facilitate the firm’s goals
Leverage the time and value of Pre-File lawyers
Support and enhance the Boleman Law Brand
Duties and Responsibilities:
Create and update client files
Use client management and billing software to enter and update client information
Conduct Initial Consultations: accurately gather and input required information into
petition preparation software
Answer phone and provide information/assistance to callers, set appointments and/or
route callers to appropriate person
Complete final preparation of petitions for Client sign appointments
Meet standards of production and quality required to meet monthly and annual firm
goals
Perform other group duties and general office tasks as assigned
Knowledge, Skills, Education and Experience
Customer service experience in fast paced work environment with extensive customer
interaction
High School degree with minimum of four years work experience required - Bachelor’s
degree preferred
50 wpm typing
Proficiency with personal computer and MS Word, Excel and Outlook required
Knowledge of modern office procedures, methods and equipment including telephone
communications, office systems and record keeping
Capable of performing daily responsibilities without constant supervision
Previous legal experience is preferred, but not necessary
Other Requirements
Strong communication skills
Ability to multi task and manage time well
Outgoing, pleasant and compassionate personality
Willing to work flexible hours as requested by manager
Willing to work in multiple Boleman Law locations as requested by manager
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Location:
- Newport News, VA 23602 (Preferred)
Ability to Commute:
- Newport News, VA 23602 (Required)
Work Location: In person
Salary : $40,000 - $42,000