What are the responsibilities and job description for the Technical Support Specialist position at Bolin Technology?
Company Description
Bolin Technology, a division of 2082 Technology LLC, specializes in designing and distributing high-performance integrated pan, tilt, and zoom cameras for Pro AV, Broadcast, and Remote Video applications. Located in Brea, California, Bolin Technology focuses on delivering durable, intelligent, and performance-driven PTZ video products with the latest in high-definition imaging technology.
Role Description
This is a full-time on-site role for a Technical Support Specialist at Bolin Technology in Brea, CA. The Technical Support Specialist will be responsible for providing technical support, troubleshooting, and ensuring customer satisfaction. Daily tasks may include analyzing technical issues, assisting customers with product inquiries, and resolving support tickets promptly.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills for problem-solving
- Customer Support and Customer Satisfaction capabilities
- Strong communication and interpersonal skills
- Experience in providing technical assistance to customers
- Ability to work effectively in a team environment
- Knowledge of Pro AV, Broadcast, or Video technologies is a plus
- Associate or Bachelor's degree in a related field