Credit & Customer Service Coordinator

We are seeking a detail-oriented and proactive Credit & Collection Coordinator to join our credit team. This role is responsible for managing credit and compliance accounts, processing chargebacks, and supporting customer service operations. The ideal candidate will have strong analytical skills, the ability to perform high-level credit and customer service assessments, and experience handling key accounts.

ESSENTIAL JOB FUNCTIONS

Credit & Financial Analysis:

• Manage and evaluate credit risk for key accounts.
• Conduct high-level credit and customer service analyses to assess account performance.
• Handle chargebacks, deductions, and disputes, collaborating with internal teams to resolve discrepancies.
• Oversee compliance accounts and ensure adherence to company credit policies and procedures.
• Process and maintain accurate records of manual credits and invoices.

Customer Service & Order Management:

• Support order entry functions, ensuring accurate and efficient processing.
• Assist the customer service team with account-related inquiries and issue resolution.
• Review and manage order scrubs to ensure compliance with credit and order fulfillment policies.
• Act as a liaison between customers and internal departments to facilitate smooth transactions and account management.

Administrative Functions:

• Maintain up-to-date documentation related to credit approvals, chargebacks, and customer account adjustments.
• Provide reporting and analysis on credit and customer service trends to management.
• Collaborate with finance, sales, and customer service teams to optimize the order-to-cash process.

KNOWLEDGE, SKILLS AND ABILITIES

Skills

• Certificate or an associate or bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred.
• 2 years of experience in credit and collections, accounts receivable, or a related financial role.
• Strong analytical skills with the ability to perform high-level credit and customer service assessments.
• Proficiency in ERP systems and Microsoft Office, particularly Excel.
• Excellent communication and negotiation skills to manage customer relationships effectively.
• High attention to detail with strong organizational and problem-solving abilities.
• Ability to work independently while collaborating with cross-functional teams.

Employment Experience: Minimum of 5-years experience in credit and collections, customer service or a related field.

Education: Bachelor’s degree in finance, accounting, business administration, or a related field preferred.