What are the responsibilities and job description for the Customer Service Operations Specialist position at Bollman Hat Company?
Job Summary
The Credit & Customer Service Coordinator will be responsible for managing credit and compliance accounts, processing chargebacks, and supporting customer service operations. The ideal candidate will have strong analytical skills, the ability to perform high-level credit and customer service assessments, and experience handling key accounts.
Key Responsibilities:
Requirements:
The Credit & Customer Service Coordinator will be responsible for managing credit and compliance accounts, processing chargebacks, and supporting customer service operations. The ideal candidate will have strong analytical skills, the ability to perform high-level credit and customer service assessments, and experience handling key accounts.
Key Responsibilities:
- Manage and evaluate credit risk for BHE, BHC, and key accounts.
- Conduct high-level credit and customer service analyses to assess account performance.
- Handle chargebacks, deductions, and disputes, collaborating with internal teams to resolve discrepancies.
- Oversee compliance accounts and ensure adherence to company credit policies and procedures.
- Process and maintain accurate records of manual credits and invoices.
Requirements:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
- 2 years of experience in credit and collections, accounts receivable, or a related financial role.
- Strong analytical skills with the ability to perform high-level credit and customer service assessments.
- Proficiency in ERP systems and Microsoft Office, particularly Excel.
- Excellent communication and negotiation skills to manage customer relationships effectively.
- High attention to detail with strong organizational and problem-solving abilities.
- Ability to work independently while collaborating with cross-functional teams.
