What are the responsibilities and job description for the Tier 1 Data Operations (REMOTE) position at Bolt On Technology?
We are looking for an enthusiastic and driven Tier 1 Data Operations Specialist to join our team!
Bolt On Technology is the leader in the development of shop management software for the automotive repair and maintenance industry. We work hard to create software solutions that solve real-world problems for shop owners, advisors, and technicians while simplifying the complicated world of auto repair for their customers. Our partnerships with industry-leading software companies enable us to develop best practices and solutions that have a positive impact on both the repair shop and the vehicle owner.
Bolt On’s innovative software solutions make it easy for shop owners, advisors, and techs to work together to make their auto repair shop more efficient, profitable, and customer focused. Our presence in the market is forever growing and our product base expanding, causing a strong need for additional passionate and self-motived new business development professionals.
We are searching for a Tier 1 Data Operations Specialist who is seeking to work with a fast-growing SaaS company in the automotive space. Must be well spoken, eager to resolve issues, and provide above and beyond customer experience. If you have a passion for assisting customers, troubleshooting, and an aptitude to learn and grow in a supportive environment, then we want to talk to you!
How You’re Measured:
- Daily Attempted Proactive Data Calls
- Daily Successful Proactive Data Calls
- Company Overall Data Health %
- Checkout Response Time
What You’ll Do:
- Proactively customer outreach to ensure data is being received from their shop management system. Must be able to answer questions, identify potential issues, and provide education.
- Accept incoming calls, documenting tickets, remote sessions as needed to resolve connection.
- Effectively escalate issues to the appropriate teams when they arise outside of scope.
- Ensure shop management connection at time of sale, transfer connection between systems, monitor and maintain connection of management systems as needed.
- Deliver a consistent customer experience with timely resolutions in compliance with SLAs.
What You’ll Need:
- Minimum of 2 years in a customer-facing role is required. Technical support experience preferred.
- Attention to detail and committed to quality customer experience.
- Adaptability and strong problem-solving skills.
- Self-motivated with the ability to multitask and manage time effectively
- Ability to be trained and work well with a team.
- Professional demeanor with excellent written, verbal communication, and interpersonal skills.
- Ability to install and perform routine maintenance for customer data and configurations; identify, analyze, explain, and resolve customer concerns
- Ability to work in the office up to 3 days per week
What We Offer:
- Competitive salaries
- Hybrid work schedules
- Medical, dental, and vision benefits
- Company-paid life insurance
- Flexible schedules
- Unlimited PTO
- Sick leave
- Parental leave
- 7 company paid holidays
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Bolt On Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, genetic information, disability status, or any other protected characteristic as outlined by federal, state, or local laws.
