What are the responsibilities and job description for the Manufacturing/ Industrial Inside Sales Technical Support Specialist position at Bolzoni Auramo Inc?
BOLZONI AURAMO Inc. is looking for an Inside Sales & Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting.
Key Accountabilities of The Inside Sales & Technical Support Specialist :
Will be expected to provide support to the customer (Dealers and end-users) in the technical functions of Bolzoni Auramo attachments including: troubleshooting assistance, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis.
Key Accountabilities:
- Provide world class technical coaching and support to dealer and OEM service organizations
- Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt
- Minor technical assistance requests resolved within 4 hours of first contact
- Major technical problems either resolved or converted within 48 hours of first contact
- Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions
- Projects completed within time frame specified to support product design improvement and cost reduction
Minimum Qualifications:
- Associates or technical trade school education typically received beyond high school
- 5 years’ experience in industrial equipment repair troubleshooting and customer service
- Knowledge of hydraulic and electric operational systems
- Customer service liaison between customer and all departments
- Sales Order Review
- Quoting
- Order Entry
- Product Configuration
- Sales Reporting
- Discount Analysis
The Inside Sales & Technical Support Specialist will have the following minimum qualifications:
- Bachelor's Degree preferred (in Engineering related field)
-or-
- Bachelor's and 1 - 5 years of experience in manufacturing of consumer goods.
-or-
- Associate's Degree and 2-4 years' experience in Engineering field.
-or-
- High School Diploma and 5 years' experience with Inside Sales in similar field.
-plus-
- Knowledge of Company and Industry
- Customer Relationship Management
- Strong business and financial acumen
We are an equal opportunity employer.
EOE/Minorities/Females/Veterans/Disabled**
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $70,000