What are the responsibilities and job description for the Scheduling and Customer Relations Associate position at Bomar Heating & Cooling Inc?
HVAC Company has an immediate opening for a dependable person to handle incoming calls from customers and schedule our Technicians to various job sites. Candidate must have experience in general office skills, customer service skills, a pleasant speaking voice, able to communicate well to our customers and our Technicians in a fast moving environment. We are software based for scheduling so computer skills are a must. Pay commensurate with experience. In addition to hourly pay, year round opportunities to earn sales commissions.
Responsibilities:
- Energetic / outgoing personality
- Address problems and requests by transmitting information or providing solutions.
- Receive and schedule service calls from customers
- Prioritize calls
- Monitor the route and status of Technicians to coordinate their schedule
- Enter data in computer system
- Finalize customers transactions
- Computer knowledge, typing skills essential
- Proficient in English, both verbal and written
- Outstanding in organizational and multi-tasking abilities
- Active listener with excellent communication and customer service skills
- Good conflict resolution skills
- Marketing / social media experience a plus
- Cross training in other office departments / functions as back up
- Familiar with word perfect and excel
- High school diploma
Summary
As a Scheduling and Customer Relations Associate, you will be integral in enhancing customer experiences and managing client interactions. This role requires strong communication skills and a high school diploma or GED, along with proficiency in Microsoft Office and customer service. You will utilize your core skills in data entry and phone etiquette to support scheduling needs and provide exceptional client services. Your ability to engage with customers effectively and manage inquiries will contribute significantly to our organization’s success in maintaining positive relationships and efficient operations.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $20