What are the responsibilities and job description for the Customer Service Representative position at Bomb Party?
Job Description
Job Description
Salary : $15.75 / hr
About Bomb Party : Located in Montgomery, Alabama, we are a dynamic and rapidly growing direct sales company dedicated to providing exceptional products and services to our customers. Our success is driven by our commitment to customer satisfaction and building lasting relationships with our Representatives. As part of our team, you will play a crucial role in ensuring that our customers and Representatives receive the support they need to make informed decisions, enhance sales and opportunities, and have a seamless experience with our products and services.
Job Description : As a Customer Support Representative, you will be responsible for providing timely and accurate support to our direct sales field and customers through email, chat, and phone channels. You will serve as the primary point of contact for inquiries, orders, and concerns, delivering exceptional service that exceeds customer expectations. Your role will involve resolving issues, answering questions, processing orders, and providing product information to support our sales team and customers.
Key Responsibilities :
- Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist customers and Representatives with order processing, including order entry, tracking, and returns.
- Provide product information, pricing, and availability to customers and Representatives.
- Troubleshoot and resolve customer issues and concerns with empathy and efficiency.
- Collaborate with internal teams to escalate and resolve complex customer problems.
- Maintain accurate records of customer interactions and transactions as appropriate.
- Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
- Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.
Education and Experience
Benefits :
Schedule
Join our team and be part of a company that values its employees and provides exceptional customer service. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you! Apply today to embark on a rewarding career in customer support with our direct sales company.
Salary : $16
