What are the responsibilities and job description for the Service Delivery Analyst position at Bombardier?
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity.
Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Job Service Delivery Analyst
Primary Location Wichita, ADMN / MFG, Learjet
Organization Learjet Inc
Shift
Employee Status Regular
Requisition 6943 Service Delivery Analyst
Why join us?
Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity.
Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans
- Dental, medical, life insurance, disability, and more
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Interface with local business units/functions daily on site in Wichita. Act as escalation point for support or delivery issues, driving operational performance and stable operations
- Ensure regional service delivery based on global BIS standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability, and restoration time). Also provide support for regional deployment projects, interface to the sites (e.g., PC refreshes, network refresh and extensions, application deployments, etc.)
- Have a solid understanding of the services that BIS supports and that our supplier is contracted to deliver
- Develop and maintain a positive working relationship with our Suppliers, the Business and BIS Teams
- Support IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes
- Be responsible for quality of services, adherence to service level agreement (SLA) of all operations services delivered under the SLA
- Have working knowledge of ServiceNow and reporting capabilities to monitor defined KPIs and SLAs
- You have a university degree or college diploma in a relevant field- Technology/Computer Science/Project management or relevant experience
- You have 0 to 5 years of IT Service Management experience
- You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment
- You have 1 to 5 years of relevant working experience in IT Technical Support or Customer facing functions
- You have IT generalist skills
- You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community
- You have excellent customer service with a focus on problem solving and getting results. Always helping the customer
- You have the ability to manage relationships and deliverables within a global team.
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Job Service Delivery Analyst
Primary Location Wichita, ADMN / MFG, Learjet
Organization Learjet Inc
Shift
Employee Status Regular
Requisition 6943 Service Delivery Analyst
