What are the responsibilities and job description for the Parts Counterman position at Bomnin Automotive Group?
Job Title: Parts Counterman
Reports To: Parts Operations Director, Parts Manager
Job Status: Full-Time, Exempt
Department: Parts
Job Summary:
The Parts Counterman at Bomnin Automotive plays a vital role in providing exceptional service to our customers and maintaining efficient parts operations. This position involves assisting customers in identifying and purchasing the right parts, ensuring accurate inventory management, and contributing to the overall success of the parts department.
Key Responsibilities:
Customer Interaction:
- Greet and assist customers promptly and professionally, providing excellent service.
- Identify customer needs and recommend suitable parts and accessories.
- Process parts orders, provide pricing, and explain available promotions.
- Handle customer inquiries, resolving issues, and ensuring customer satisfaction.
Inventory Management:
- Maintain accurate records of parts inventory using electronic systems.
- Monitor stock levels, track part numbers, and ensure proper organization of inventory.
- Order parts from suppliers and process incoming shipments.
Parts Identification:
- Verify and catalog parts based on manufacturer numbers and descriptions.
- Ensure proper labeling and organization of parts within the inventory.
Quality Control:
- Inspect incoming parts for accuracy, completeness, and quality.
- Report any discrepancies or damages promptly.
- Verify that all parts orders are correct before delivery to customers.
Order Processing:
- Process parts orders accurately and efficiently.
- Coordinate with the Parts Manager and suppliers to fulfill orders promptly.
- Maintain organized records of customer orders and parts inventory.
Administrative Tasks:
- Assist in administrative tasks related to the parts department, including data entry and report generation.
- Maintain organized records of parts orders, customer information, and invoices.
- Assist in parts returns and core processing as needed.
Technology Integration:
- Utilize dealership-specific software and systems for inventory control, order tracking, and reporting.
