Coffee Program Manager

Job Description

Job Description

Bon Appetit

Salary :   75,000-80,000

Other Forms of Compensation :

Pay Grade :  13

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

This position is responsible for managing and overseeing all aspects of the Coffee Program at Bon Appetit, including operations, staff development, customer service, and financial management. Key duties include meeting deadlines for payroll, service, and accounts receivables, while upholding Bon Appetit's culture and sustainability standards. The role involves recruiting, training, and supervising staff, ensuring compliance with company policies, and maintaining high customer satisfaction. Financial responsibilities include managing budgets, inventory, and cost analysis. Additionally, the manager is responsible for the appearance and upkeep of coffee locations, executing menu items, planning seasonal specials, and ensuring the quality and cleanliness of the coffee operations.

Overall Management

Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management.

Teaches and adheres to Bon Appetit's philosophy, culture and commitment to quality food and exemplary service.

Takes ownership of the Coffee Program

Has a passion for food.

Ensures all products and purchases meet Bon Appetit sustainability guidelines

Has knowledge of and enforces the Client / Bon Appetit contractual agreement.

Responsible for onsite support to all coffee associates during operational hours.

Supervision and Development of Staff

Manages recruitment, trains and supervises the daily conduct of the staff.

Manages the adherence to proper uniform standards following the employee handbook and established account guidelines.

Manages job description revisions.

Conducts staff reviews, coaching sessions, and disciplinary actions.

Continuously develops and leads streamlining operations.

Ensures that all Hiring and Training standards are met and documented for direct hires, including but not limited to New Hire Packet, Employee / Manager Handbook, Sign off Sheet, Fact Training Completion, and Safety Training, Departmental Training.

Duties and Tasks

Customer Service and Client Relations

Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions

Responds to all comments and complaints within 24 hours and follows up with a written response.

Interacts with customers and resolves customer complaints in a friendly and service oriented manner

Communicates with the Client honestly, accurately and in a timely manner.

Financial Management ment and Analysis

Follows all Bon Appetit requirements as outlined in the Accounting Manual.

Analyzes weekly business, making recommendations.

Assists in writing and revising the Coffee Operations Manual.

Completes bi-weekly inventory and ordering audit.

Conducts KDS audits, guaranteeing the integrity of the KDS handling system

Specifying portion and prep quantities while adhering to food, and sustainability guidelines.

Maintains and monitors payroll in conjunction with business forecasts and the budget.

Ensures that food cost meets budgetary goals each week

Retail Management

Ensures that overall coffee bar operations meets standards and expectations.

Oversees the daily appearance and upkeep of ail applicable Coffee locations.

Manages the proper and consistent execution of all menu items at all coffee bar

Operations.

Adheres to Bon Appetit's standards of fresh and creative décor.

Ensures that overall Coffee locations meet standards and expectations, as well as oversees the daily appearance of the entire Coffee service areas.

Audit the daily signage for proper spelling and descriptions.

Plans seasonal, holiday specials and offerings.

Plans and reviews marketing, signage and display of items with the Marketing Manager.

Utilizes all web based information systems, including web menu and catering menu.

Manages daily quality control of all Coffee units.

Responsible for ensuring proper presentation, portion, and hygiene ~ follows HACCP standards.

Maintains sanitation and orderliness of all equipment, supplies and utensils within work area

Cleans workstation thoroughly before leaving the area for other assignments

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit  are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID :    1393591

Bon Appetit

BRYAN GONI