What are the responsibilities and job description for the Customer Service Specialist- Front Desk- St. Joseph Warren position at Bon Secours Mercy Health?
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
- Primary Function / General Purpose of Position
The Customer Service Specialist is part of a high-volume transactional team that serves as the primary point of contact for internal and external customers. They are the first touch point for all issues, and are expected to apply their knowledge of each aspect of the function in order to research and resolve issues independently in a timely manner. The Customer Service Specialist is to monitor customer service tickets, which include recorded phone and email conversations. Escalation to management is expected for recurring issues that need to be identified for possible process improvements. The Customer Service Specialist has a unique perspective and requires broad knowledge on the issues spanning across the function.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
none
High School Diploma / GED (required)
Associates Degree (preferred)
Bachelors Degree (preferred)
1 year of experience in customer service (required)
none
Not applicable to this position
Periods of high stress and fluctuating workloads may occur.
General office environment.
Not applicable to this position
Microsoft Excel
Database analysis
Vendor statement comparisons
Functions
Systems
Cisco phone system
Attention to detail
Customer service
Adaptable
Flexible
Quick Learner
Multitasker
Verbal Communication
Written communication
Many of our opportunities reward
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w / AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
