ED Tech / Unit Secretary - Marcum and Wallace

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Job Summary:

Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Essential Functions:

Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner

Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community

Schedules discharge follow up appointments; assists in recording traumas and codes within the facility

Performs other administrative or clerical duties and projects as assigned

Other duties as assigned

Education:

High School Degree or GED

Experience:

Prior Healthcare Clerical Work (preferred, Not Required)

Training:

EPIC Electronic Health Record (EHR) (preferred, Not Required)

Skills & Abilities:

Possesses problem-solving skills, basic computer skills, 25 WPM typing skills with excellent communication and interpersonal skills

Engage with staff and patients in a professional manner

Ability to be proactive in a rapidly changing environment

This position also functions as the ED tech after midnight.

Job Summary:

The ED Tech provides direct patient care under the guidance of a RN or designated healthcare professional in accordance with federal, state, and local regulations, and within policies, procedures, and guidelines of Bon Secours Mercy Health.

Essential Functions:

• Provides basic patient care and tasks to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, assists with mobility, performs lab draws, ECG’s, basic wound care, and other unit-based specialty duties under the direction of an RN.
• Completes patient rounding as assigned.
• Provides 1:1 patient safety companion service as needed.
• Acts as liaison between patient and nurse to report changes and concerns.
• Provides high level customer service to all patients, patient's families, community providers, visitors, and employees.
• Provides accurate, precise, timely documentation as applicable to patient care.
• Participates in handoff report of pertinent information regarding patient and departmental needs upon arrival and when leaving.
• Performs delegated tasks once competency has been validated.
• Collects data, within scope.
• Completes patient screenings as applicable.
• Promotes quality and safety by seeking to continually improve the processes and systems to enhance patient care delivery.
• Demonstrates the ability to work independently, problem solve, and be able to resolve conflict while working under considerable stress.
• Maintains knowledge of policies and procedures.
  
  
  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• High School Diploma or GED (required)
  
  
  

Required Licensing & Certifications:

• BLS Basic Life Support (preferred upon hire, must obtain from approved source prior to direct patient care)
• Current certification for Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), or Medical Assisting (preferred)
  
  
  

Experience:

• Previous experience working as a Patient Care Tech, within a nursing support role or previous healthcare experience or second year nursing student from a Registered Nurse (RN) program (preferred)
  
  
  

Skills & Abilities:

• Computer Literacy
• Monitor patient conditions during treatment
• Inform medical professional regarding patient conditions and care
• Record patients’ medical history
• Sterile Field step
• CPR
• Straight Urine Catheterization
• Ear Irrigation
• Patient positioning
• Patient transport
• Customer service
• Patient care
• Phlebotomy
• Perform EKG
• Splinting
• Wound care
• Obtaining vital signs, including manual blood pressure
• Attention to detail
• Problem solving
• Working independently
• Working under pressure
• Critical thinking
• Communication
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Empathy
  
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com