What are the responsibilities and job description for the Manager Lab Outreach position at Bon Secours Mercy Health?
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Outreach Lab Manager – St. Francis Downtown
Job Summary :
The Outreach Lab Manager provides leadership and management of the Laboratory Outreach Program, and all Laboratory Ambulatory Services to include planning, organizing, and directing Laboratory operations and staff. The Outreach Lab Manager provides customer service expertise to improve volume, customer satisfaction and ensures policies and procedures are feasible by making compliance a key priority.
Essential Functions :
Hires and assist with onboarding top talent to create a work environment of diversity, professional growth, and continuous development
Evaluates the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately, and proficiently
Ensures that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly
Participates in committees, task forces, and improvement teams as defined
Ensures all changes within the laboratory are sufficiently validated before implementation
Other duties as assigned
Education :
- Bachelor’s Degree in Business, Marketing, Health Administration, or related science field (required)
Experience :
1 year of hospital, service line, or reference lab experience (required)
5 years of progressive laboratory and / or healthcare experience (preferred, not required)
Prior experience with marketing, communication, and / or customer support (preferred, not required)
Skills & Abilities :
Demonstrates leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, and decision making
Possesses extensive knowledge of clinical practice or function and a thorough understanding of the organization and work environment
Many of our opportunities reward
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w / AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
