Manager of Quality - Harbour View Medical Center

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

This position will be for the brand new hospital Harbour View Medical Center. Harbour View will be a surgically focused hospital including 18 med surg beds and up to 4 operating room.

Start date for this position will be March 2025

The Quality Manager is responsible to oversee and administer the quality and performance improvement program and its functions at the facility which include but are not limited to: safety, accreditation, infection prevention and peer review for the facility, off site departments and additional areas as designated.

Essential Functions

• In collaboration with the Quality Officer, provides leadership for the development and implementation of the facility-wide quality and performance improvement plan and functions. Facilitates and supports the development and maintenance of a robust quality infrastructure to meet system quality objectives and regulatory standards.
• Collaborates and acts as a resource to the facility and medical staff in the analysis and submission of data for evaluation to ensure compliance with accreditation and regulatory agencies, CMS Conditions of Participation and payor requirements.
• Collaborates with the clinicians, administration, medical staff and department/services to assist in coordination, standardization, development of outcomes measures and continuity of quality improvement initiatives.
• Facilitates the collection, aggregation and analysis of quality indicator data to provide a basis for internal and external benchmarking.
• Collaborates with the medical staff and organizational leadership to ensure review and improvement for quality issues through the peer review process and Ongoing Professional Practice Evaluation
• Collaborates with the system and regional leadership to develop quality and patient safety initiatives designed to improve patient outcomes and eliminate harm. Identifies areas of potential risk and participates in organization wide learning.
• Evaluates the effectiveness of current processes and leads team to strive for continual ongoing improvement.
• Serves as a resource for all internal and external customers for the Quality and performance improvement program and its functions.
• Collaborates with Risk Management, Patient Safety and High Reliability leads, and Patient advocates to investigate, follow-up and create action plans for Serious Safety and adverse events, and patient complaints and grievances.
  
  
  

Employment Qualifications

• Required Minimum Education: Bachelors Degree, Master's Degree Preferred
• Licensure/Certification Required: Registered Nurse – will consider other clinical license
• Licensure/Certification Preferred: CPHQ or other Quality certification
• Minimum Years and Type of Experience: Minimum of 3 years of Clinical Experience
• Other Knowledge, Skills and Abilities Preferred: Experience in Quality Improvement, accreditation, measurement. Experience in tools related to Operational Excellence such PDSA
  
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com