Secretary II - Medical Infusion - St. Elizabeth Youngstown Hospital

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Job Description

This position is represented by a collective bargaining agreement.

MISSION

The mission of Humility of Mary Health Partners is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

Performance Management Philosophy

Humility of Mary Health Partners (HMHP) is dedicated to providing, with compassion and respect, a comprehensive array of cost­ effective services responsive to the needs of the comn11mities served and resulting in quality outcomes. It is through collaboration, teamwork, and the individual continuations of every employee that we achieve our Mission. The Performance Management Process at HMHP is an ongoing process to align the performance of teams and individuals with the organization's values and goals.

Job Accountabilities: Essential

• Schedules all test in the Non-invasive Cardiovascular Diagnostic Area for inpatients and outpatients.
• Uses Epic in scheduling all patients to insure proper Medical Necessity.
• Explains ABN forms to patients that require it
• Answers patient questions about ABN forms prior to signing. Also to answer any questions about the testing procedures that the patients or their families may have
• Answer Incoming calls, always using only the best customer service skills.
• Triage and direct calls appropriately. Take messages as necessary.
• Calls may also require finding and faxing reports, and checking schedules as well as scheduling patients and giving instructions.
  
  
  

Have a good working knowledge of the PC as well as other types of office equipment. Have a comprehensive understanding of Medicare Guidelines, especially as they relate to Medical Necessity.

• Proficient use of the Internet is order to access the Adminastar web site for updates on a monthly basis.
• Develop and maintain a good working relationship with the doctors' offices.
• Use discretion when discussing patient matters.
• Maintain patient confidentiality at all times.
• Assist with clerical needs of the department.
• This may include copying and mailing of tests, filing reports, faxing reports, sorting and distributing mail to other parts of the department.
• Maintains testing logs, accumulates statistical and quality data, completes and submits monthly statistical and quality data on time to the appropriate areas.
• Maintains proper inventory of office supplies and medical surgical supplies as needed.
• Assist in maintaining patient flow through the department.
• Demonstrate a commibnent to professional growth and competence.
• Attend educational meetings and classes.
• Attend and participate in staff meetings.
• Participate in other projects and activities of the organization.
• Support organizational policies and procedures regarding dress codes, identification
  
  
  

badges, work schedules, and PTO time.

• Promote a professional self image at all times.
• Maintain a positive attitude toward all as well as maintaining a high level of commitment to standard practices at HMHP.
  
  
  

Job Accountabilities: Other

• Participate in own performance appraisal.
• Identify goals and review progress with manager or clinical coordinator at least annually.

Assists in other areas of the department.

• Cleans work area as necessary
• Completes work left from previous shift as necessary
• Reports to coordinator any suggestions for positive changes or recommendations within departmental policies and procedures.
• Assumes additional responsibilities and performs other related duties as assigned.
  
  
  

EDUCATION:

• High School graduate.
• Advanced training/ knowledge of medical terminology.
• Computer proficiency required.
  
  
  

EXPERIENCE,KNOWLEDGE AND SKILL:

• Previous patient scheduling experience required.
• Proficient in MS Word.
• CPT coding experience preferred.
• Cardiology experience preferred.
• Demonstrated customer service skills.
• Clinical secretarial and registration experience preferred .
• Proficient use of medical terminology required..
  
  
  

PROBLEM SOLVING/DECISION MAKING:

• Ability to schedule patients appropriately, based on departmental policy.
• Recognize and understand urgent requests, and respond appropriately.
  
  
  

SCOPE OF IMPACT/ACCOUNTABILITY:

The potential impact of actions on results of Humility of Mary Health Partners and the job's accountability for achieving results.

• Impacts multiple work areas on a day-to-day basis
• Provides information regularly to decision making process.
  
  
  

INTERPERSONAL COMMUNICATION:

The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.

• Must maintain good communication skills with those in the department as well as those with whom we are in contact with by telephone.
• Requires understanding others' perspectives to reach decisions regarding scheduling, as well as other decisions.
  
  
  

SHIFT/SCHEDULE

Full Time - Scheduled for 40 Weekly Hours

Shift Time - Day Shift

This position will have scheduled shifts every other weekend

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com