Property Manager - Class A Multifamily

Job Title: Community Director – High-End Residential Apartments

Community Name: Inspire West Town

Location: West Town Chicago

Employment Type: Full-Time

Compensation: Starting from $75,000/year (based on experience)

Who We Are:

We are an established leader in managing upscale residential communities across top urban locations nationwide. We pride ourselves on delivering unparalleled service and maintaining exceptional living standards. We're currently hiring a seasoned Senior Property Manager to lead operations at a prominent luxury residential community comprising over 100 apartment units located in West Town, Chicago.

Role Overview:

The Senior Property Manager is responsible for guiding the daily management and strategic direction of the property, including resident engagement, operational efficiency, team leadership, and financial oversight. Success in this role requires excellent leadership skills, strategic insight, and a commitment to providing exceptional resident experiences.

MUST HAVE YARDI EXPERIENCE

Primary Duties:

Resident Experience & Engagement:

• Deliver exceptional customer service, addressing all resident interactions professionally and promptly.
• Develop strategies and activities aimed at maximizing resident retention and satisfaction.
• Organize and manage community-building events to strengthen resident relationships and promote a sense of belonging.

Leadership & Team Management:

• Recruit, mentor, and manage an exceptional team including leasing and maintenance staff.
• Cultivate a collaborative, positive, and high-performance work environment.

Operational Excellence:

• Direct all operational functions including leasing processes, rent collections, property maintenance, and third-party vendor coordination.
• Conduct routine property inspections ensuring outstanding community presentation, cleanliness, safety, and appeal.
• Identify opportunities to enhance operational processes for increased efficiency and resident satisfaction.

Financial Stewardship:

• Create and oversee annual budgets, forecast financial performance, and manage capital expenditure plans.
• Regularly analyze financial reports, monitor expenses, and proactively manage budgets.
• Ensure accurate and timely processing of invoices and financial records according to company standards.

Regulatory & Compliance Oversight:

• Maintain rigorous compliance with local, state, and federal regulations including Fair Housing guidelines.
• Stay informed on emerging industry trends, regulations, and best practices to ensure full compliance and operational excellence.

Ideal Qualifications:

• Bachelor’s Degree preferred (Business, Real Estate Management, or related fields).
• 5 years' experience managing luxury multifamily residential communities, ideally 300 units.
• Solid background in leasing strategies, operational management, maintenance oversight, and financial management.
• Excellent interpersonal, organizational, and communication skills.
• Experience utilizing property management software and proficiency with Microsoft Office Suite.
• Ability to thrive in a dynamic, fast-paced environment.
• Preferred certifications: CPM (Certified Property Manager) or ARM (Accredited Residential Manager).

Perks and Benefits:

• Competitive base salary commensurate with experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid vacation, holidays, and sick leave.
• Continued professional growth through company-sponsored training.
• Exclusive employee discounts at managed properties.
• Professional and collaborative atmosphere in vibrant West Town Chicago.

Work Schedule:

• Standard Monday to Friday workweek, with occasional availability required for on-call duties or weekend activities.

Relocation:

• Selected candidates must relocate to West Town, Chicago, prior to employment commencement.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person