What are the responsibilities and job description for the Regional Service Manager New York position at Bonded Filter Company?
Hiring immediately- Regional Service Manager (RSM). The RSM must reside in or close to one of the following areas: Ithaca, Buffalo, Rochester, Elmira, Syracuse, Binghamton, Scranton, Harrisburg, Allentown, Princeton, or Philadelphia and be able to travel throughout these areas.
Bonded Filter Company (BFC Solutions) has been in business for more than sixty years manufacturing, installing and servicing air filtration products for commercial and industrial applications. We are based in Nashville, Tennessee but serve a nationally recognized customer base. If you wish to work for a company that is experiencing tremendous growth, with a robust and consistent business model, BFC Solutions is the employer for you.
We are dedicated to hiring outstanding and dedicated leaders who share our passion for serving customers and leading a motivated service team that is committed to providing exceptional customer service. The RSM will provide technical support and leadership to between twelve and fifteen Filter Technicians in and around the Birmingham and Tuscaloosa, Alabama regions. This position requires remote and in the field management/training experience.
The RSM will be traveling throughout the region as needed.
Job Responsibilities:
- Learn all relevant programs/software to perform daily work functions (ADP Workforce, CRM,ARI,Queries, Dashboards etc.).
- Review routing plans weekly.
- Review and approve time sheets/expenses.
- Monitor overtime.
- Train new hires
- Spearhead service delivery of new projects/customers to thoroughly understand every customer’s needs.
- Perform Safety/Quality audits on every technician.
- Develop and foster safe work practices. Discuss safety regularly with team.
- Plan and run daily huddle calls
- Implement expectations of all subordinates and review performance daily, (revenue, miles, IVR compliance etc.) with the expectation of constant improvement in our weak areas.
- Manage and balance their labor spend/efficiency.
- Develop a positive team environment where team members feel excited to be a part of.
- Answer all phone calls and return all email correspondence in a timely manner.
- Work alongside technicians on their routes to build rapport and identify their strong/weak points.
- Support internal staff, service technicians, customers, and sales staff with technical questions.
- Perform all management responsibilities like hiring, interviewing, mentoring, training, and developing service technicians.
- Address and mediate complaints and resolve problems on the site/local level.
Qualifications and Requirements
- Minimum 2 years related Field Service leadership experience.
- Experience in facilities, construction or HVAC industries preferred.
- College Degree preferred
- Bilingual highly desired.
- Excellent verbal and written communication skills.
- Strong mechanical and mathematical skills.
- Ability to travel throughout region.
- Possess and maintain a valid driver's license and clean driving record.
- Ability to pass extensive criminal background check and drug test.
- Must be able to work up-to 40 feet above ground on rooftops, climb ladders frequently, lift 50-75 pounds, repetitively bend, twist and lift.
As an RSM, you will enjoy the following benefits:
- Starting pay range of $70,000-75,000 per year
- Medical, dental and vision insurance
- 401k with match
- Life insurance
- PTO and paid holidays
- Company vehicle
#IND123
Equal Opportunity Employer
Salary : $70,000 - $75,000
