Roofing Service Manager

Bone Dry Roofing is a full-service roofing company in Athens Georgia. Our roofing contractors provide the most professional, reliable roofing solutions available in all of Georgia. We provide homes and businesses across the southeastern United States with world-class professional roofing solutions built to last! We specialize in residential roofing and commercial roofing systems including roof repair, roof replacements, flat roofs, metal roofs and more.

What you will be doing:

• Build and manage a full-service department for a $40 million dollar roofing contractor .
• Implement best process and procedures
• Manage the service department for optimum performance, efficiency, and profitability.
• Effectively lead service crews to maintain company expectations regarding safety and quality workmanship.
• Oversee and/or perform all aspects of service work from selling to installation and/or repair to billing.
• Generate new customers & sales.
• Maintain communication with clients, service crews and the company.
• Manage department finances, including budgets and project invoicing.

Requirements:

• Must exhibit leadership and management skills necessary to manage workflow, staff, and customer relationships.
• Must stay familiar with company products and services to maintain company standards.
• Be able to track multiple ongoing jobs calmly and efficiently.
• Work well with others and within a company system.
• Excellent customer service skills; manage difficult or emotional customer situations; respond to requests for service and assistance.
• Roof system diagnosis and repair – Ability to diagnose and repair roof system problems safely and correctly.
• Problem solving – Able to understand complex problems and make decisions to benefit everyone as much as possible.
• Math skills – including basic algebra, geometry, rates, ratios, proportions, and percentages.
• Excellent written and oral communication skills.
• Efficient in Microsoft Office.
• Sales experience.