What are the responsibilities and job description for the Personal Service Coordinator position at Bonita House?
Position Description
Job Title: Personal Service Coordinator
Reports to: Program Manager
Classification: Regular, Full-Time,
Pay Range: $26.00 - 28.85 per hour DOE
Location: Oakland, CA 94609
About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.
Our Mission: Building community, dignity, hope and wellness through services that support recovery and self-sufficiency with people who are living with serious mental health challenges.
Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.
Position Summary:
This position will provide outreach, engagement, and rapport building to IHOT participants. The Personal Service Coordinator (PSC) is a key point of contact with clients, responsible for coordinating services across the team. Per the ACT model, most of their work is performed with clients in the field. PSCs serve multiple functions as full-service case managers, providing counseling, coaching, skills building, brokerage, group facilitation, budget assistance, outreach, socialization, education, assessment, service planning, risk assessment, crisis intervention, and safety planning.
Primary Responsibilities:
- Provide outreach, engagement, and rapport building to prospective IHOT participants.
- Use the story of recovery to instill hope and support and inspire others to embrace their recovery.
- Provide direct services to participants including outreach, engagement, and rapport building, linkage and referral to services to meet participant’s immediate need, and crisis counseling.
- Utilize Critical Time Intervention, Stage-based Treatment, Motivational Interviewing, and assertive-field-based outreach to support participants in seeking mental health services.
- Accompany participants to appointments and other services engagement.
- provide community support groups and other activities to support in the building of community.
- Provide support, role modeling, and coaching to participants in the program.
- Provide linkage and warm handoffs to long-term mental health providers.
- Collect data and provide information for reports to funders and other community partners regarding services provided and outcomes.
- Bill services to MAA and maintain case notes.
- Participate in case conferences, team meetings, and periodic training opportunities.
- California Driver’s License and Own Vehicle
- Must be able to gain clearance to visit jails and correctional facilities.
- Other duties as assigned.
Qualifications and Requirements
Required:
- Lived personal experience with mental illness, homelessness, and/or co-occurring disorders required.
- Understanding and practice of culturally sensitive components of direct service delivery
- Must possess strong engagement skills.
- Strong organizational, detail orientated, and time management skills.
- Excellent verbal and written communication skills. Strong time management skills. Must be able to juggle multiple priorities at once.
- Ability to build supportive and respectful working relationships with participant.
- Ability to effectively intervene in crisis situations using de-escalation techniques.
- Proven ability to work independently, effectively as an individual and part of the team.
- Strong community networking skills and ability to build resources and relationships that improve continuity of care.
- Ability to work flexible hours, including some weekends and evenings.
- California Driver’s License and Own Vehicle
- Must be able to gain clearance to visit jails and correctional facilities.
Preferred:
- Bilingual (Spanish, Mandarin, Cantonese, Vietnamese) preferred.
- Bachelor’s degree preferred but not required if the candidate has equivalent experience.
KPIs: Documentation Expectations
- Minimum two outreach attempts to assigned clients within five days of referral
- Minimum two outreach attempts within five days of referral
- Minimum one weekly outreach attempt for the next 90 days
- Minimum 15 client contact hours per week
- Responsiveness to the client and/or staff emails and voicemails within 24 hours or next business day
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands. Must be able to lift 50 pounds.
Equal Employment Opportunity Statement
Bonita House, Inc. is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status or any other characteristic protected by law.
Salary : $26 - $29
