Account Receivable Specialist

DEPARTMENT OVERVIEW:

The Accounts Receivable Specialist is responsible for resolving passed due invoices and collecting payments from those who owe. They ensure all daily invoices and cash receipts are entered into our system or Customer’s portals.

POSITION OVERVIEW:

The Accounts Receivable Specialist should have excellent communication and negotiation skills as they contact our customers with past due invoices. They should establish trust with our customers and ensure we receive timely payments. They ensure the accuracy of our customer’s credit limit to keep the company’s risk level low. They will make sure the daily invoicing is completed in our ERP system and also in our customers’ portals. They ensure all cash receipts have been deposited into the bank and posted in our ERP system. They will run Customer Aging reports for month-end and year-end processes. They will also support the Controller and CFO as needed.

DIRECT REPORTS:

Currently, there are no direct reports for this position.

Functions and Tasks

I ESSENTIAL FUNCTIONS

• 
  Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Work with the sales department to update on Customer’s status.
• Monitoring processing of invoices (ERP system and Customer’s portal).
• Cash Receipts are entered daily.
• Settle grower liquidation weekly.
• Give recommendations to improve processes in the department.
• Assist Controller and CFO as needed.

II COMPETENCIES

• 
  Problem Solving - Works well in group problem-solving situations.
• Interpersonal – Focuses on solving conflict, not blaming. Maintains confidentiality. Listen to others without interrupting. Keeps emotions under control. Remains open to others’ ideas and makes suggestions of ideas to better policies and procedures.
• Oral Communication – Listens and gets clarification. Responds well to questions.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed; Ability to work well with all team members.
• Ethics - Treats people with respect; Works with integrity.
• Communication – Must be able to read and write in Spanish.
• Support Company Vision - Follows policies and procedures; Supports company's goals and values. Leads by example.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
• Planning/Organizing - Uses time efficiently.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.

Safety and Security –Reports potentially unsafe conditions. Use proper equipment and materials. Keeps the work area clean and organized.

Knowledge, Skills, and Abilities

• Demonstrated experience or education requirements: High school diploma, GED, or equivalent and experience as a collection specialist or similar role
• Demonstrated experience in using Microsoft Office (Excel, Word, and PowerPoint)
• Demonstrated ability to work independently, and as a part of a collaborative team. Ability to prioritize deadlines & projects, including coordinating the efforts of multiple contributors, and establish time frames for completion of projects and assignments.
• Willingness and ability to embrace and follow the Company Handbook. Ability to interact constructively and employees at all levels, upper management, owners, and community members, with diverse personalities and cultures, exercising sensitivity, tact, and diplomacy with an emphasis on flexibility, customer service, and professionalism
• Ability to communicate clearly and effectively, orally and in writing, including effective writing skills to prepare correspondence, various documents and reports, and email with knowledge of correct usage of English language, grammar, punctuation, and spelling.
• Willingness and ability to meet Company and department standards for attendance.
• Demonstrated proficiency with Windows operating systems and related business and communication software and a demonstrated ability to learn and use various campus administrative computing systems and applications including but not limited to Excel with the ability to update and expand skills as needed.
• Demonstrated knowledge of billing procedures and collection techniques
• Knowledge of basic accounting