Company Description
Bonnie Clyde® is an indie eyewear label that embraces love and rejects cynicism. We combine generational manufacturing experience with contemporary culture and timeless sensibilities, using high-quality materials like biodegradable cotton acetate and titanium.
Role Description
The Operations Manager will oversee inventory management, logistics, fulfillment, and customer service to ensure seamless day-to-day operations. They will manage e-commerce platforms, streamline workflows, support wholesale clients, and lead cross-functional teams while driving process improvements. This role requires a detail-oriented and proactive leader skilled in optimizing systems, fostering collaboration, and managing budgets to support business growth and efficiency.
- Full-time position
- In-person schedule (Must be available to work in DTLA office)
- Works closely with CFO, operations associates, store manager
- Salary — 60k to 64k
Responsibilities
Inventory
Inventory Management : Monitor inventory levels, report when stock is low, and restock supplies as needed. Keep accurate records to avoid running out of stock or over-ordering.Stock Organization : Keep the storage areas organized, conduct regular audits, and implement systems to ensure inventory is easy to track and manage.Supply Coordination : Work with suppliers to ensure timely deliveries and resolve any issues with the supply chain.Operations — Logistics and Fulfillment
Fulfillment : Manage the end-to-end shipping process for wholesale, gifting, and DTC orders, ensuring timely and cost-effective delivery.Import : Monitor incoming shipments to ensure all items are received accurately and in good condition.Order Prioritization : Develop and manage a system to prioritize urgent orders, wholesale shipments, and VIP customer requests.Compliance : Ensure all shipping and invoicing processes adhere to international customs regulations and tax requirements.Team Training : Train team members on new processes, tools, or operational updates.Data Management : Implement and maintain a centralized system for storing and accessing operational data, such as shipping details, vendor contracts, and inventory logs.Event Coordination : Help plan and execute local events, ensuring everything runs smoothly, from logistics to setup.Process Improvement : Create and improve SOPs, guidelines, and workflows to make wholesale and operational tasks more efficient.Reporting : Prepare sales reports, research industry trends, and analyze data to identify opportunities for growth and improvement.E-Commerce
Website Updates : Update product listings, improve SEO, and maintain the website through Shopify.Website Performance : Monitor site functionality and address any technical issues to ensure a seamless shopping experience for customers.Promotions : Set up sales, discounts, and promotional campaigns on the site.Customer Service
Order Support : Handle questions and issues related to orders, returns, exchanges, product defects, delays, pre-orders, fraud, or missing shipments.Customer Communication : Provide clear and timely responses to customers via email, chat, phone, or social media.Issue Resolution : Resolve customer concerns effectively and escalate complex cases when necessary.Customer Satisfaction : Implement a system to track and improve customer satisfactionWholesale
Client Relationships : Build and maintain strong relationships with wholesale accounts to ensure their satisfaction and loyalty.Business Development : Identify new opportunities, develop strategies to grow revenue, and achieve sales goals.Training & Support : Provide training and resources to wholesale clients to help them succeed and better understand the brand.Linesheets : Update and maintain linesheets to accurately reflect current offerings and prices in all territories and currencies.Operations Admin
Administrative Support : Handle daily administrative tasks, including data entry, filing, vendor orders, client relationships, and document organization.Scheduling & Calendar Management : Manage team schedules, book appointments, and coordinate meetings to ensure efficient workflow.Compliance & Record-Keeping : Ensure all documentation and processes comply with company policies and external regulations.Customer Insights : Collect and analyze customer feedback to identify areas for improvement, sharing insights with the appropriate teams.Systems Optimization : Evaluate and implement software tools to improve efficiency in customer service, inventory management, and marketing.Data Integration : Integrate tools like Shopify, EDI systems, and customer service platforms for seamless data sharing and tracking.Technical Support : Troubleshoot and resolve any technical issues with platforms like Shopify, Shipstation, or social media management tools.Sales & Marketing
Client Communication : Work closely with clients to understand their needs and provide customized solutions.Market Research : Stay up to date on industry trends and competitors to refine sales strategies and identify new opportunities.PR Pulls & Gifting : Handle all PR and stylist pull requests, ensuring items are sent and received on time. Coordinate gifting, including packaging and tracking deliveries.Technology and Systems Management
Oversee the implementation and maintenance of operational software, such as Shopify, ShipStation, and EDI platforms.Ensure proper integration between tools and systems to facilitate data sharing and streamline operations.Team Leadership and Collaboration
Lead and manage the operations team, providing training, guidance, and regular performance evaluations.Facilitate cross-departmental collaboration to ensure smooth workflows and alignment on goals.Foster a culture of accountability and continuous improvement within the team.Financial Oversight
Develop and manage budgets for shipping, inventory, and operational expenses.Track and analyze operational costs to identify areas for cost reduction.Ensure all invoices are audited and processed accurately and on time.Event and Project Management
Plan and coordinate logistics for events, ensuring smooth execution and adherence to timelines and budgets.Manage special projects, such as launching new product lines or scaling operational capacity for peak seasons.
