What are the responsibilities and job description for the Store Associate position at Bonnie Clyde Eyewear?
Company Description
Bonnie Clyde® is an indie eyewear label that embraces love with all its absurdities. The brand merges generational manufacturing experience with contemporary culture and timeless sensibilities. Bonnie Clyde uses biodegradable Cotton Acetate, 100% UVA / UVB high-impact performance nylon lenses, titanium, and stainless steel for its eyewear. The company values creativity and innovation, offering unique and stylish eyewear options.
Role Description
This is a part-time on-site Store Associate role located in Downtown Los Angeles, with the possibility of transitioning to a full-time position.
The Store Associate will be responsible for assisting customers, maintaining customer loyalty, providing excellent customer service, and executing retail sales. Additionally, the Store Associate will support store management duties such as inventory management and ensuring a welcoming store environment.
Responsibilities
- Customer Service : Assisting customers in a friendly and professional manner, answering their questions, providing product information, and addressing any concerns or complaints.
- Sales : Actively engaging with customers to promote and sell products or services, utilizing effective sales techniques, and meeting or exceeding sales targets.
- Product Knowledge : Developing a deep understanding of the store's products or services, staying updated on new arrivals or promotions, and effectively communicating product features and benefits to customers.
- Cashiering and Point-of-Sale (POS) Operations : Processing customer purchases accurately and efficiently, handling cash, credit card transactions, or other forms of payment, and maintaining accurate records of sales and transactions.
- Merchandising : Maintaining the visual appeal and organization of the store, including arranging and restocking products, ensuring proper product placement, and participating in inventory management.
- Store Operations : Assisting with opening or closing procedures, ensuring cleanliness and tidiness of the store, monitoring and reporting any maintenance or safety issues, and following store policies and procedures.
- Social Media : Assisting with the management and maintenance of Bonnie Clyde’s Store social media accounts and collaborating with the marketing team to create engaging social media content such as photos, videos, and written posts.
- Teamwork and Collaboration : Working effectively with other store associates, supporting colleagues during busy periods, and contributing to a positive and cohesive work environment.
- Returns and Exchanges : Processing customer returns or exchanges, following established return policies, and providing assistance or alternatives to ensure customer satisfaction.
- Event Planning and Execution : Assisting with the planning and execution of store events and local pop-ups, including setup, customer engagement, and closing to ensure successful and well-organized events.
- Operational Support : Providing assistance in various operational tasks such as inventory management, order fulfillment, shipping logistics, and customer service support to ensure seamless operations in the direct-to-consumer channel.
