What are the responsibilities and job description for the Catering Sales Coordinator position at Bonura hospitality?
As a Catering Sales Coordinator, your primary goal is to book events and drive revenue for Bonura Hospitality Group. You will engage in in-person meetings with prospective clients, provide guided tours of our facility, present package options, follow up on sales calls, and successfully close contracts for events. Additionally, you will assist in the execution of events based on operational needs and available time. This role also encompasses varied administrative responsibilities that may change on a weekly basis.
For over forty years, the Bonura name has been synonymous with outstanding food and exceptional service.
Beginning with Anthony’s Pier 9 in New Windsor in 1980, the Bonuras have been catering social and business events for groups ranging in size from 50 to 1,500. Now, with four of the Hudson Valley’s premier venues on either side of the river (The Grandview, West Hills Country Club and Shadows on the Hudson), Bonura Hospitality Group offers the perfect setting for all types of events from weddings and bar & bat mitzvahs to banquets, parties, meetings and conferences. Each location features meticulously manicured landscaping, indoor and outdoor settings for ceremonies and receptions, extraordinary food, unrivaled service and attractive packages to fit every budget.
JOB DESCRIPTION
Essential Job Functions:
- Conduct both in-person and virtual private and group sales tours.
- Secure event bookings by developing agreements and deposit requests, aiming to convert at least 50% of initial inquiries to booked events.
- Proactively work to achieve personal and team sales goals.
- Receive leads through phone calls, emails, in-person interactions, and referrals, ensuring adherence to lead management protocols.
- Conduct menu visits, following suggestive selling training guidelines.
- Schedule and conduct final visits, inventorying and detailing final arrangements for the operations team. Provide updated event counts to the operations, kitchen, and management teams after distributing final counts.
- Deliver accurate and timely information to clients, vendors, management, and planners.
- Maintain an up-to-date event details book.
- Assist in booking and executing holiday events (e.g., Mother’s Day, New Year’s Eve, Easter, Thanksgiving, Tastings).
- Demonstrate expertise in all event packages, room details, and venue rules.
- Cross-sell other Bonura Hospitality locations.
- Follow the social media calendar, creating marketing materials such as blogs, live videos, postings, stories, etc.
- Ensure 100% customer satisfaction.
- Uphold a professional business image, including maintaining the cleanliness of the catering hall, adhering to proper uniform standards, and presenting a polished appearance.
- Resolve guest complaints promptly and effectively.
- Foster a healthy working environment based on mutual respect, camaraderie, accountability, and merit-based rewards.
- Greet guests and direct them to the correct event location, ensuring their comfortable wait.
- Schedule and confirm appointments using the sales calendar.
- Enter new leads into the lead manager system, distribute leads to the sales team, and maintain an empty sales inbox.
- Answer incoming calls and assist callers with their needs.
- Greet walk-ins, provide information on packaging, schedule formal tours, and address inquiries.
- Accept and process payments, generating updated invoices for clients as needed.
- Assemble wedding packages and promotional materials.
- Attend and actively participate in sales meetings.
- Ensure proper set-up of menus and final packets for menu and final visits.
- Support the sales assistant by providing consistent training on procedures and protocols.
- Complete assigned daily, weekly, and monthly office paperwork.
Additional Information:
The day-to-day responsibilities of the Catering Sales Coordinator may be expanded upon as determined by the owners, General Manager, or Sales Director to meet the operational needs of the business.
Physical Requirements:
- Ability to withstand temperatures ranging from 0 degrees Fahrenheit or less to 100 degrees Fahrenheit or higher for periods of 30 minutes or more.
- Agility to move quickly throughout a crowded restaurant for extended periods (up to 12 hours per day).
- Capability to lift and move objects weighing up to 50 lbs. over distances of up to 100 ft.
- Proficiency in understanding and responding to verbal requests and visual cues from employees and guests in a loud and busy environment.
Personal Characteristics:
The following qualities are essential for success in the Catering Sales Coordinator role:
- Leadership, planning, and change management abilities.
- Empathy towards clients’ needs.
- Passion for the work or a willingness to become fully immersed.
- Confident initiative.
- Strong organizational, time management, communication, and negotiation skills.
Education Requirements:
- A high school diploma is required, and a bachelor’s degree is preferred. However, relevant experience may compensate for the absence of a degree.
- Special consideration will be given to candidates with a course concentration in hospitality, management, and/or general business.
- Must be 18 years of age or older.
Salary Range:
- $20 – $24 per hour
Salary : $20 - $24
