Teller/CSR

Provides a variety of customer savings, checking and credit account transactions, as well as other customer services. Performs customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts (IRA or Keogh), and assisting customers with queries concerning bank services. Provides assistance to new and established bank customers, including cross-selling of products and services.

Requirements:

·       High school diploma or equivalent

·       Cash handling experience preferred

·       One to two years of experience in sales

·       Good oral and written communication skills, as well as good selling skills

·       Thorough knowledge of bank products and services

·       Good analytical and interpersonal skills

Responsibilities:

·       Responsible for comprehensive, prompt and efficient customer transactions

·       Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement

·       Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances

·       Promotes and explains other bank services. Cross-sells bank services such as safe deposit boxes, credit cards, etc.  

·       Receives consumer loan and other payments from customers ensuring that bank criteria for accepting such payments are met

·       Places holds on accounts for uncollected funds, when applicable

·       Issues money orders, stop payments and cashes U.S. Savings Bonds

·       Balances cash drawer at the end of the shift and reports any discrepancies to the supervisor as necessary

·       Ensures that the teller station is properly stocked with forms, supplies, etc.

·       Reports malfunctions of teller terminals and other equipment used at the teller station

·       Is responsible for checking night depository bags and recording proper information on the bank’s forms

·       Operates within compliance rules and standards

·       Performs other duties as required

·       Provide a complete range of customer services at the bank, including: opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts

·       Provide efficient and courteous customer service, cross-marketing products and services to generate new business for the bank when appropriate

·       Receive opening deposits and ensures that all new accounts are properly processed

·       Prepare account paperwork, including signature cards, check orders, transfers and service charges and sends to bookkeeping for imaging

·       Responsible for comprehensive, prompt and efficient customer requests

·       Ensure that all supplies and documentation are available and current

·       Complete arrangements and documents for special services

·       Participates in Sales Programs

·       Assist in other areas of the bank during peak business hours, when needed.

·       Review and complete wire requests in accordance with Bank policy

 This job has no direct supervisory responsibilities.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to maintain a valid driver’s license and provide own reliable transportation.  This position requires travel within the bank’s footprint.,