What are the responsibilities and job description for the Key Holder position at Books-a-Million, Inc.?
Job Description
The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team. Roles and Responsibilities Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines. Operates the store as a limited Manager On Duty in conjunction with the management team. Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management. Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion. Maintains category merchandising and cleanliness and ensures operational efficiency. Trains and develops Associates within category and facilitates cross-training for further development. Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings. Drops off bank deposit and picks up change order as needed Picks up café grocery supplies (milk, baked goods, etc.) as needed Perform other duties as assigned. Core Competencies Strong verbal and written communication skills Action Orientation Interpersonal Skills Qualifications and Education Requirements High school diploma or equivalent Previous experience in a supervisor role 18 years of age or older Successful completion of all background screenings Preferred Skills Computer and cash register skills Physical and Environmental Requirements Must be able to stand and walk for extended periods of time Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities Must be able to lift or team lift objects up to 50 lbs., with or without assistance Must be able to communicate using speech, sight, and sound with or without an assistive device Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job
The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team. Roles and Responsibilities Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines. Operates the store as a limited Manager On Duty in conjunction with the management team. Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management. Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion. Maintains category merchandising and cleanliness and ensures operational efficiency. Trains and develops Associates within category and facilitates cross-training for further development. Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings. Drops off bank deposit and picks up change order as needed Picks up café grocery supplies (milk, baked goods, etc.) as needed Perform other duties as assigned. Core Competencies Strong verbal and written communication skills Action Orientation Interpersonal Skills Qualifications and Education Requirements High school diploma or equivalent Previous experience in a supervisor role 18 years of age or older Successful completion of all background screenings Preferred Skills Computer and cash register skills Physical and Environmental Requirements Must be able to stand and walk for extended periods of time Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities Must be able to lift or team lift objects up to 50 lbs., with or without assistance Must be able to communicate using speech, sight, and sound with or without an assistive device Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job
