What are the responsibilities and job description for the Yogurt Mountain BAM Associate position at Books-A-Million?
Job Description
The Yogurt Mountain Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about soft-serve and other products in the store, proactively seek to assist customers, assist in the daily cleaning of the store, and assist the management team as needed.
Roles and Responsibilities
- Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
- Successfully promotes all POS initiatives and company programs including, but not limited to discount cards, magazine sales, pre-sale vouchers, and donation programs.
- Receives product delivery and place on the sales floor in accordance with merchandising guidelines and timelines.
- Recovers the dining room during each shift, including, but not limited to cleaning tables and soft-serve machines, restocking product, straightening chairs and tables, store housekeeping tasks as required.
- Protect company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
- Performs other duties as assigned including, but not limited to receiving shipment, closing duties, product prep duties and restroom cleanliness
- Assists the bookstore as needed.
Qualifications and Education Requirements
- 16 years of age or older
- Successful completion of all required background screenings
Preferred Skills
- Strong verbal and written communication skills
- Ability to multi-task
- Ability to learn and operate soft-serve machines
- Demonstrated customer service skills
- Computer and cash register skills
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the day
