What are the responsibilities and job description for the YOMO Lead position at Books-A-Million?
The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.
- Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience
- Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
- Maintain a clean and stocked yogurt and seating area
- Assist other team members with shift duties and store procedures
- Must comply and ensure compliance of Food and Safety requirements
- Responsible for supervision of team members and checklist execution during assigned shifts
- Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance
- Assists in training and development of new and existing Team Members
- Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager
- Responsible for all cash transactions
- Must be able to work a flexible schedule, up to 40 hours per week
Operational Responsibilities
- Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
- Monitor the quality of the products served, as well as the quality of customer service
- Maintain store standards to comply with policies, directives, and local Health Department codes
- Ensure that all customers are greeted, invited back, and satisfied with their purchases
- Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily
Qualifications and Education Requirements
- 18 years of age or older
- Positive background check
- Excellent leadership, supervisory, communication, and organizational skills
- Proven ability to train, develop and motivate associates
- Professional appearance
- Management experience in food service industry a plus
Physical and Environmental Requirements
- Standing for up to 8 – 10 hours
- Lifting up to 40 pounds with or without assistance
- Speaking, hearing, bending, reaching, stooping, climbing
- Ability to climb via step stool or ladder
