Shift Supervisor

Description

POSITION OVERVIEW

Under the direction of the Park Manager and Assistant Park Manager, plans, directs, and controls all operational aspects of assigned facility in accordance with park policies and procedures.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

• Assists the Park Manager and Assistant Park Manager in all operational functions ensuring Team supervision, cleanliness, safety, and excellent Guest relations.
• Directs and supervises location activities and Team Members as assigned.
• Visits all Guest areas regularly during shift, and tours and inspect the entire facility daily.
• Responsible for accuracy and safety of Company funds for assigned location.
• Ensures organizational quality standards are maintained for Team Members and revenue centers within the location.
• Maintain lines and methods of communication which provide expeditious flow of information upward, downward, and laterally throughout the organization.
• Role model for Team Members while promoting Boomers Core Values.   
• Recommend, implement, and enforce Company policies for assigned areas of responsibility.
• Maintain comprehensive and up-to-date knowledge of procedures used throughout the Company.  
• Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility.
• Ensure the location opens on time, operates efficiently, and closes properly.
• Make sure facility is maintained in accordance with Company policies and high safety standards.
• Maintains and update managers’ daily log. Records date, weather, inspection performance, problems, and other items of significance daily.
• Other duties as assigned.

Qualifications

WORK EXPERIENCE REQUIREMENTS

• Must be at least 21 years of age.
• At least one-year supervisory experience in the Guest service industry with demonstrated ability to ensure Guest satisfaction.
• Knowledge of amusement industry standards, as well as applicable health and safety regulations.
• Knowledge of methods of establishing appropriate controls to ensure staff integrity and quality assurance.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead Team Members to achieve organizational goals.
• General knowledge of computers, cash register, various electronic devices, and various software.  
• Organizational skills at keeping detailed records report and logs.
• Demonstrated ability to visually assess and evaluate safety hazards in the workplace as mandated by safety procedures.
• Demonstrated ability to handle guest and employee complaints.

MINIMUM EDUCATION REQUIREMENTS

• High School Diploma or equivalent.

PHYSICAL REQUIREMENTS

• Demonstrated ability to see, hear, talk clearly, and write legibly.
• Demonstrated ability to have full dexterity and agility, with the ability to work and maneuver in tight spaces.
• Ability to stoop, bend, squat, grip small objects and push or pull heavy objects.
• Demonstrated ability to walk and stand constantly to cover assigned locations as needed.
• Able to work days, nights, weekends, and/or holidays as needed.
• Ability to perform duties in a high noise level environment.