What are the responsibilities and job description for the Director, Event & Service Operations position at BoomPop?
About BoomPop, Inc.
Who We Are
At BoomPop, we believe in the magic of bringing people together. Since 2020, we"ve been transforming the way people gather, making it easier, more engaging, and truly unforgettable. We combine a top-notch event planning team with cutting-edge AI technology to make planning events as easy as shopping online.
We've had the pleasure of organizing exceptional events for over 6,000 clients, including Google, Nike, and Accenture, bringing together more than 300,000 attendees. And we"re just getting started.
We have raised over $20M from top-tier investors including Atomic, ACME Capital, and Alex Rodriguez (A-Rod).
Why Join Us?
The world of work is changing, and BoomPop is leading the charge. With remote work on the rise, companies like Airbnb, Salesforce, and Shopify are embracing a new mantra: “Offsites are the new office.”
The group travel and events industry is booming, and we"re at the heart of it. Businesses are shifting their budgets from traditional office spaces to in-person experiences. Group travel, which was already a massive part of the $900 billion corporate travel industry, is growing even faster now.
Join us and be part of a world-class team that"s redefining the future of travel and events. You"ll find endless opportunities for growth, the chance to work with top-tier clients, and the thrill of making a real impact on the world.
About The Role
The Event Services Center of Excellence's mission is to partner with our clients to help them build thriving cultures and achieve company goals through creatively curated and expertly planned in-person experiences.
As Director of Event & Service Operations, you will contribute to this mission by managing a large domestic and international team responsible for supporting our event planning and service operations teams including sourcing operations, supply operations, and event revenue operations. This role reports to the Vice President of Event Services & Industry Partnerships.
Top 3 Priorities
Total Compensation Package; Including Benefits and Stock:
We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
BoomPop is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. BoomPop considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
For California-based applicants: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, BoomPop will consider for employment qualified applicants with arrest and conviction records.
PI260987981
Who We Are
At BoomPop, we believe in the magic of bringing people together. Since 2020, we"ve been transforming the way people gather, making it easier, more engaging, and truly unforgettable. We combine a top-notch event planning team with cutting-edge AI technology to make planning events as easy as shopping online.
We've had the pleasure of organizing exceptional events for over 6,000 clients, including Google, Nike, and Accenture, bringing together more than 300,000 attendees. And we"re just getting started.
We have raised over $20M from top-tier investors including Atomic, ACME Capital, and Alex Rodriguez (A-Rod).
Why Join Us?
The world of work is changing, and BoomPop is leading the charge. With remote work on the rise, companies like Airbnb, Salesforce, and Shopify are embracing a new mantra: “Offsites are the new office.”
The group travel and events industry is booming, and we"re at the heart of it. Businesses are shifting their budgets from traditional office spaces to in-person experiences. Group travel, which was already a massive part of the $900 billion corporate travel industry, is growing even faster now.
Join us and be part of a world-class team that"s redefining the future of travel and events. You"ll find endless opportunities for growth, the chance to work with top-tier clients, and the thrill of making a real impact on the world.
About The Role
The Event Services Center of Excellence's mission is to partner with our clients to help them build thriving cultures and achieve company goals through creatively curated and expertly planned in-person experiences.
As Director of Event & Service Operations, you will contribute to this mission by managing a large domestic and international team responsible for supporting our event planning and service operations teams including sourcing operations, supply operations, and event revenue operations. This role reports to the Vice President of Event Services & Industry Partnerships.
Top 3 Priorities
- Build, maintain, and enforce department processes and efficiencies that support client service delivery and department scorecard metrics.
- Significantly reduce the margin of error and escalations in client service delivery across all areas of the client journey including sales, planning, execution, and reconciliation.
- Contribute to improving conversion and retention through operational excellence.
- Hire, train, manage, mentor, and support the event services functional teams which currently include supply operations, sourcing operations, and event revenue operations
- Build new and improve existing processes to streamline workflows across the event services department, its stakeholders, and cross-functional teams
- Address department operational issues and support team leads in driving resolutions
- Closely monitor and manage event data to ensure accuracy and functionality
- Partner with functional team leads to ensure excellent client delivery
- Track, address, and solve escalations
- Manage department use of industry resources including researching, onboarding, and training on new systems and/or technology that support BoomPop's infrastructure and operations
- In partnership with department head and other department TLs, own and drive scorecard to meet quarterly and annual goals and support department OKRs.
- Participate in monthly and quarterly monthly business reviews to report out on department operations as part of the company"s extended leadership team (ELT)
- 10 years of experience managing business operations including high-volume workloads in fast-paced environments
- 7 years of leadership experience required
- Experience working with finance teams on gross, net, and profit margins
- Experience working in a client-facing services environment
- Strong knowledge of operating systems including Google Workplace, Equals, Monday, Retool, and more.
- Experience scaling international teams and operations focused on client services and delivery
- Strong English verbal and written communication and customer service skills
- Extremely passionate about process and efficiency
- Experience working in a startup environment
- Growth mindset
- Ability to navigate complex situations and problem-solve effectively
- Ability to work U.S.-hours
- Travel, events, and/or hospitality experience is a plus
- Bachelor's degree is strongly preferred
- Competitive salary equity, with tons of room for career growth
- Company sponsored 401(k)
- Generous PTO
- Paid parental leave
- Flexibility to work from anywhere
- Amazing team offsites events every quarter
- World-class medical, vision, and dental plans with 100% employee contributions covered 80% dependent contributions covered
- $50/month phone stipend
Total Compensation Package; Including Benefits and Stock:
- Base: $150,000 - $175,000 a year; Depending on Experience and Qualifications
- Medical, vision, dental, life: $10,000 - $16,000 a year; Depending on Individual or Family Plan
- Equity: Our vision is to take BoomPop to the moon; Total Estimated Value for this Role is $50,000
We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
BoomPop is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. BoomPop considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
For California-based applicants: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, BoomPop will consider for employment qualified applicants with arrest and conviction records.
PI260987981
Salary : $10,000 - $16,000
