What are the responsibilities and job description for the Slot Assistant Shift Manager position at Boomtown Casino & Hotel New Orleans?
WERE CHANGING ENTERTAINMENT. COME JOIN US. :
Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK. :
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Provides authorizing / verifying signature for jackpot payments, when applicable, in accordance with established procedures.
- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability
- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.
- Shares responsible for the overall integrity of daily operations on assigned shift.
- Assists with the overall integrity of daily Slot operations.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
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Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
