What are the responsibilities and job description for the Field Service and Install Tech- DFW Area position at Boon Edam?
Why Choose Boon Edam?
Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!
Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this.
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Purpose / General Description: Provide technical support for installation, service, and maintenance of Boon Edam products.
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What We Offer:
- Competitive compensation with bonus potential
- Medical, Dental & Vision plans
- 100% company paid medical premiums for you and your family
- Life Insurance
- 401k with company match
- Generous PTO & Paid holidays
- Maternity & Paternity Leave
- Short- and Long-term disability
- Employee assistance programs
- & More
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Essential Duties and Responsibilities:
- Provide Boon Edam product service and support via telephone communication and site visits within the branch area.
- Work with different general contractors, subcontractors, and end-users to install Boon Edam product in a professional, safe, and efficient manner.
- Work remotely with the Technical Service Manager, Installation Manager and Customer Support team at the Boon Edam facility in Lillington, NC.
- Provide training to less experienced installation and service technicians.
- Record and track installation and support materials for project record keeping.
- Ability to receive assignments and work independently from factory.
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Minimum Requirements:
- Two year degree in Electrical/Electronic Theory or Plant Maintenance, or similar. Or two years similar field experience
- Must hold a current U.S driver license and be capable of obtaining a US passport for international travel
- Ability to travel 75% of the time
- Electrical skills, low voltage electronics and high voltage electrical theory
- Ability to read and understand electrical schematics
- Electrical circuit trouble shooting abilities
- Strong mechanical installation skills (layout, assembly, tie in, etc.)
- Excellent capability in reading and understanding mechanical and construction drawings
- Experienced with use of hand tools such as cordless drill, hammer, levels, etc.
- Telephone skills, strong verbal and written communication
- Detailed oriented
- Microsoft Office skills, PC and Internet Explorer knowledge
- Customer focused
- Must be able to lift 50 lbs. routinely
- Must be able to pass frequent OSHA, background, and drug screens
- Fluency in speaking and writing Spanish and English not required but a plus
