Director of Information Technology

POSITION SUMMARY:

This position is responsible for leading the Information Technology Department of BCH. As such, they will be accountable for developing and implementing the strategic roadmap for both on-site and hosted infrastructure solutions. Includes strategies around compute, storage, identity and access management, backups, disaster recovery, etc. Participates in the development and implementation of organizational and departmental goals and action plans while ensuring that they are congruent with the Hospital's strategic plan and monitors performance and makes adjustments as needed.

BEHAVIORAL REQUIREMENTS:

Boone County Hospital has developed standards for behavior expectations of all employees. Please refer to the Boone County Hospital Standards of Behavior.

ESSENTIAL FUNCTIONS:

• Provides supervision and oversite of Information Technology Department Staff.
• Installs and maintains enterprise software.
• Installs and maintains network infrastructure.
• Installs and maintains server infrastructure.
• Installs and maintains storage and virtual infrastructure.
• Ability to quickly and completely solve complex, inter-related problems using hardware/software research and analysis tools.
• Maintains network security and resolves network security issues when discovered.
• Designs and implements backup infrastructure and performs system backup and restore procedures.
• Provides cross-training to other Information Technology staff members.
• Maintains equipment and software license records as required.
• Participates in departmental on-call duties.
• Collaborates with software vendors to develop integration and interfaces to existing systems.
• Researches and reviews commercial software packages to determine applicability to needs of the organization. Determines compatibility with existing systems.
• Acts as an expert resource person concerning the functionality and capabilities of installed information systems. Assists users and other staff by solving system problems and, if needed, contacting the vendor for additional support.
• Verifies the functionality provided in software releases prior to installation in the live environment.
• Collaborates with vendors and other departments to coordinate user education.
• Coordinates information security by issuing security codes to all new employees, creates user profiles and passwords for new employees.
• Works directly with information technology vendors during implementation of new systems.
• Maintains department documentation and records as directed.
• Uses vendor developed reports, query tools, ad hoc report writer tools, computer programs and other available tools to extract desired information
• Responsible for the technical design, planning, implementation, documentation, and the highest level of performance tuning and recovery procedures for server infrastructure, storage infrastructure, virtual infrastructure, and mission critical enterprise systems.
• Assesses potential impacts of future architecture on current server infrastructure, storage infrastructure, virtual infrastructure, and mission critical enterprise systems.
• Identifies future system needs, researches, identifies, and plans for the technology that will eventually become necessary to implement at the infrastructure level.
• Develops infrastructure solutions which align business requirements with the functionality and constraints of related technology solutions.
• Coordinates and provides project management leadership for complex system implementations involving a diverse group of team members including IT, departmental staff, vendors, consultants, and administration.
• Ability to complete the most complex and challenging system implementations.
• Provides guidance and project direction to other staff members and serves as an expert resource within the Information Technology department.
• Assumes leadership role in problem-solving efforts, often involving outside vendors and consultants, other medical center personnel, and other organizations.
• Takes 24x7 ownership of assigned systems.
• Performs related work as required.
• Understands and actively follows all HIPAA/HiTech regulations and policies.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Qualifications: Bachelors degree in MIS, Computer Science, or related field; Or, Expert Level Certification in one of the core system areas: ex. Cisco CCIE, Microsoft MCSE, VMware VCDX, SANS Security CISSP.
• Work experience: A minimum of four years of demonstrated expert level skills and knowledge in one or more of the following core system areas: Microsoft server operating systems, LAN/WAN infrastructure, virtual servers & storage management, telephone systems, software application systems, system security, or system interfaces.
• Desired Work Traits: Ability to interact with staff, physicians, visitors, consultants, and vendors in a helpful and positive manner. Ability to handle multiple requests/needs simultaneously; ability to remain calm when experiencing critical system issues. Ability to exercise good judgment and discretion, especially when handling confidential information. Excellent customer service and project management skills. Expert level knowledge of HIPAA/HiTech regulations and policies. Ability to plan, organize, implement, and document complex systems and to configure systems to be consistent with medical center policies and procedures. Proven Ability to manage and meet deadlines. Knowledge of IT budget preparation and planning.
• Communication Skills: Able to convey complex issues in a clear and concise manner to a variety of audiences.

PHYSICAL ACTIVITY REQUIREMENTS:

EQUIPMENT/TOOLS:

Operate office equipment such as computers, printers, copy machine, calculator, or facsimile machine.

WORKING CONDITIONS:

The Americans with Disabilities Act (ADA) protects qualified persons with disabilities from discrimination who are able to do the essential functions of the job with or without reasonable accommodation providing they do not pose a safety hazard to themselves, fellow employees, or the public.

The following physical/mental demands were obtained from current employees. Due to the nature of the task and availability of job restructuring, some of these physical/mental requirements may have to be reviewed on a case by case basis.

Note: In terms of a typical workday, “occasional” means 1% to 33%, “frequent” means 34% to 66%, and “continuous” means 67% to 100% of the time.

• In an 8 hour work day, the employee must be on their feet walking or standing occasionally.

• Employee’s job requires occasional bending/stooping, occasional squatting/crouching, occasional kneeling, occasional reaching above the shoulder, and occasional pushing/pulling.

• Employee’s job requires occasional carrying/lifting of up to 25 pounds and occasional lifting over 25 pounds in order to move storage boxes.

• Employee’s job requires employee to use both hands for actions requiring firm grasping, manual dexterity, and fine manipulation.

• Employee’s job requires employee to possess enough visual acuity to read fine print, for example (computer reports, invoices, checks, and financial data).

• Employee’s job requires employee to possess hearing requirement enough to work safely and maintain safe environment for patients, fellow employees, physicians, and the public, for example (communication by telephone, alarms, direct contact with the public and instructions form superiors).

• Employee’s job requires employee to speak clearly and distinctly enough so as to communicate effectively and be understood by patients, fellow employees, physicians, and the public.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Vision must be correctable to view computer screens and read printed information. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

• Hearing must be in the normal range for telephone contacts and other conversations.

• The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities or requirements.