What are the responsibilities and job description for the Patient Experience Coordinator position at Boone Health?
Job Description
Additional Job Information
- 36 Hours Per Week
- Monday - Friday
- Benefits Begin Day 1
Overview
Job Summary:
Coordinates performance improvement and patient experience initiatives, providing guidance, education and assistance in the development, implementation and measurement of projects related to patient experience. Coordinates on-going customer/patient relations program and develops components to ensure excellent customer service in alignment with Boone Health’s Mission and Standards of Excellence.
Job Responsibilities:
- Provides facilitation and support to teams and departments related to Patient Experience initiatives using a variety of tools such as FMEA, RCA, Lean, Change Leadership, Kepner-Tregoe and others.
- Provides consultation and support to teams and departments related to Patient Experience, service recovery and regulatory guidelines.
- Utilizes, manages, and manipulates multiple data registries and warehouses to assist customers in determining best practices while achieving and maintaining regulatory compliance and identifying areas for improvement.
- Promotes and supports patient experience initiatives throughout the organization.
- Performs other responsibilities as assigned.
Minimum Qualifications:
- Degrees: Bachelor’s Degree
- Experience: < 2 years
- Supervisor Experience: None
Preferred Qualifications:
- Degrees: Master’s Degree
- Experience: 2-5 years
- Supervisor Experience: < 2 years
- Licenses & Certifications: RN
Work Shift
Day Shift (United States of America)
Scheduled Weekly Hours
36
Legal Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer
