What are the responsibilities and job description for the Boost FitClub Customer Care Floater position at Boost Gymnastics?
An established multi-activity center located in the beautiful Belle Meade area of Nashville is seeking positive, self-motivated, and energetic individuals who have a passion for fitness and wellbeing.
The FitClub Customer Care Floater position is designed to enhance the overall customer experience within our fitness facility. The ideal candidate will be proactive in greeting customers, maintaining a clean and organized environment, and ensuring that our facility meets high standards of appearance and customer service. This role, as part of our Customer Care Team, would also involve front desk tasks on the computer. We are looking for coverage Monday through Friday from 8:00am-12:00pm, as well as 3:00pm-7:00pm. We are also looking for Saturday coverage from 8:00am-12:00pm.
Part-time opportunities with growth potential. On-the-job training and professional development offered.
Responsibilities:
- Serve as the face of Boost, greeting and assisting customers as they come in.
- Assist with desk tasks for our Customer Care team, involving working with various computer systems and software.
- Perform light cleaning duties including tidying common areas, restrooms, and fitness equipment.
- Organize and restock supplies as needed to ensure a welcoming environment for members and guests.
- Monitor facility standards and report any maintenance or safety issues to management.
- Provide exceptional customer service through face-to-face interactions with members, addressing inquiries and resolving concerns promptly.
- Assist members with general questions about the facility, services, and programs offered.
- Maintain a positive and approachable demeanor to enhance the overall member experience.
- Work closely with other staff members to ensure smooth operations within the front office and across the facility.
- Support various departmental needs as a floater, adapting to different roles as required.
- Update bulletin boards, newsletters and marketing materials as needed daily, weekly and monthly.
- Enforce safety protocol and maintain a safe environment at all times for all concerned.
- Immediately report injury and/or suspicious incidents to the Director; complete and submit incident report.
- Attend and participate in staff meetings and training clinics.
- Complete required courses and maintain current certifications required and relevant to job.
Qualifications:
- Weekday and weekend availability.
- Previous experience in customer service or related roles preferred.
- Excellent communication and interpersonal skills to connect with customers and fellow staff.
- Ability to learn and utilize computer systems and software.
- Attention to detail and a commitment to maintaining a clean and organized space.
- Ability to work independently and as part of a team.
- Complete program specific certifications (Required)
Benefits and Perks:
- Free Boost FitClub Membership.
- Discounts at our on-site cafe and pro-shop.
- Opportunities for professional development and growth within the organization.
- Opportunity to work in other departments as needed, per qualifications.
Pay Range: The pay range for this position is $15 to $18 per hour, commensurate with experience and qualifications.
Contact Information: For any inquiries or further information, please contact our HR department at HR@Boostgymnastics.com.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 16 – 22 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $15 - $18
