Churn Analyst II, Loyalty & Retention

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.

Job Duties And Responsibilities

This position is ideal for a data-driven individual passionate about understanding customer behavior and driving measurable business outcomes through targeted insights and actionable strategies.

Key Responsibilities

• Churn Reporting Analysis: Analyze existing churn reports to uncover trends, shifts, and patterns in customer behavior, leveraging advanced tools for precision
• Trend Analysis & Root Cause Identification: Identify anomalies and emerging trends in voluntary and involuntary churn rates, investigate key drivers, develop hypotheses for underlying causes, and validate them through in-depth analysis
• Forecasting & Modeling: Develop and refine predictive models to forecast churn risks, simulate scenarios, and support proactive retention strategies
• Actionable Insights: Translate complex data into clear, actionable recommendations, connecting insights to business decisions and retention initiatives
• Retention Strategy Support: Provide data-backed recommendations for treatments, initiatives, or campaigns designed to reduce churn
• Program Measurement: Monitor and evaluate the effectiveness of retention strategies, using data-driven insights to refine approaches and improve outcomes
• Stakeholder Communication: Partner with cross-functional teams, including marketing, operations, analytics, and customer experience, to ensure alignment on churn and retention goals
• Finance Reporting Enhancements: Enhance financial reporting by integrating churn forecasts and metrics, linking churn insights to revenue, profitability, and retention costs
• Best Practice Sharing: Help disseminate knowledge and insights from churn analysis to broader teams to foster continuous improvement in retention strategies
• Reporting Refinement: Work with analytics teams to identify gaps or improvements in existing churn reporting
• Predictive Analysis: Contribute to building or refining models that anticipate churn risk and enable proactive customer interventions
  
  

Skills, Experience And Requirements

Education and Experience:

• Bachelor’s degree in Data Analytics, Business, Marketing, or a related field; advanced degree preferred
• 3 years of experience in data analysis, churn/retention management, or related fields within the wireless or telecommunications industry
  
  

Skills And Qualifications

• Proven ability to interpret data, identify patterns, and generate actionable insights
• Strong analytical and critical-thinking abilities with a focus on detail and accuracy
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills
• Experience with SQL, Python, R, or other analytical tools preferred
• Excellent communication skills to convey complex findings in a clear and actionable manner
• Strong collaboration skills with a history of working across departments
• Results-driven mindset with a proactive approach to problem-solving
  
  

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,200.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.