What are the responsibilities and job description for the Customer Service Representative position at Boost Mobile?
Overview: Join our team as a Customer Service Representative where your dedication to exceptional customer service will shine. We are looking for a motivated individual with strong communication skills to interact with our valued customers. This role is ideal for someone who thrives in a dynamic setting and is passionate about assisting others. Responsibilities: - Respond promptly to customer inquiries via phone, email, and chat channels - Provide accurate and timely information on products, services, and promotions - Aid customers in placing orders, processing returns, and resolving concerns effectively - Initiate outbound calls to offer additional assistance and follow up with customers - Update customer profiles and maintain interaction records through meticulous data entry - Collaborate with various departments to address customer queries or escalate issues when necessary Skills: - Proficiency in data entry - Bilingual proficiency, especially in Spanish (a plus) - Excellent communication skills in English - Ability to analyze situations and provide suitable solutions - Prior experience in customer service or sales preferred - Comfortable with outbound calling We offer competitive compensation and opportunities for professional development within our organization. If you are enthusiastic about delivering top-notch customer service and thrive in a fast-paced environment, we invite you to apply for the Customer Service Representative position with us today. Join our team and be part of a rewarding customer-centric journey!
Job Type: Full-time
Pay: Up to $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- Day shift
- Rotating shift
- Split shift
Work Location: In person
Salary : $14
