Senior Business Operations Analyst - Retail Wireless Operations

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation’s fourth facilities-based wireless carrier and a new disruptive force in the market.

Job Duties And Responsibilities

We are seeking a highly skilled and motivated Senior Business Operations Analyst to join our dynamic team. This role is crucial for enhancing the effectiveness and efficiency of our wireless business by leveraging data-driven insights, identifying areas for improvement, and implementing best practices. The ideal candidate will have a strong background in utilizing strong collaboration skills and an analytical approach to drive complex projects impacting internal and external stakeholders.

Join us in shaping the future of wireless technology as we strive for excellence in driving network solutions and continuously improving our customer experience!

Key Responsibilities

• Collaborate with stakeholders (network engineers, IT managers, and business teams) to gather, define, and document requirements.
• Analyze large data sets in spreadsheets (vlookups, pivot tables, etc.) to identify areas of improvement, and guide business prioritization
• Ensure alignment between network solutions and overall business strategy, ensuring that network infrastructure supports the organization's objectives
• Prepare and present executive summaries to senior management, recommending strategies for improvement or upgrades
  
  

Skills, Experience And Requirements

Education and Experience:

• Bachelor's degree in business administration, economics, or a related field
• 5 years of experience in business operations or a related field
  
  

Skills And Qualifications

• Strong problem-solving abilities to assess complex business challenges and develop actionable solutions.
• Expertise in data analysis through spreadsheets, with a deep understanding of key performance indicators (KPIs) and metrics.
• Excellent organizational skills to oversee multiple projects, ensuring timely execution and alignment with business goals.
• Experience with process optimization to enhance efficiency, productivity, and overall business outcomes.
• Proficiency in mapping current business processes and identifying opportunities for process improvements or automation.
• Expertise in gathering detailed business and technical requirements from stakeholders.
• Proven experience in managing and engaging with a variety of stakeholders, including executives, department heads, IT teams, and external vendors.
• Exceptional verbal and written communication skills, with the ability to understand and articulate complex technical and business concepts
• Excellent project management skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite and/or Google Suite, specifically spreadsheet applications
• Strong analytical skills
  
  

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.