What are the responsibilities and job description for the Commercial Accounts Sales and Delivery Driver position at Boot Barn?

C OMMERCIAL A CCOUNTS S ALES AND D ELIVERY / KEY HOLDER

REPORTS TO : Store Manager

STATUS : NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit - one handshake at a time.

The Commercial Accounts Sales and Delivery position is responsible for soliciting new commercial accounts, developing deeper relationships with current customers, and conducting on site appointments. The role is also responsible for ensuring the Boot Barn Box Truck is fully stocked at all times and having in depth knowledge to educate customers on work wear product. When this Partner is not performing in the CA Sales and Delivery position, they will be operating as a Key Holder and Leader on Duty. They are responsible for providing an outstanding customer experience to all Boot Barn customers. They embody the Boot Barn mission, vision and values in all they do by developing selling and service skills, product knowledge, merchandising and visual presentation skills and point-of-sale proficiency. Key Holders partner with the management team to attain sales goals, assist with staff development, and all store operations.

Boot Barn Benefits & Additional Compensation Opportunities

Competitive hourly pay rate.
Merchandise discount : 50% off of Exclusive Brands and 40% off of third-party brands.
Paid Time Off plan (sick and vacation).
Medical, Dental, Vision and Life insurance.
401(k) plan with generous company matching.
Work / life balance.
Opportunities for growth at every level - we are opening 50 new stores each year.

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

Standing, walking and squatting less than fifty percent of the work shift.

Required to lift, move and carry up to 20 pounds.

Ability to read, count and write to accurately complete all documentation and reports.

Must be able to see, hear and speak in order to communicate with partners and customers.

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

Sedentary : Limited activity, no lifting, limited walking

Light : Office work, some lifting, bending, stooping or kneeling, walking

X ] Moderate : Mostly standing, walking, bending, frequent lifting

Arduous : Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.

Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.

Essential Duties and Responsibilities

Drive the Boot Barn box truck to and from the store location and on-site appointments while complying with all traffic laws

Responsible for ensuring the truck is fully stocked with inventory prior to all on-site appointments

Load and unload all product on-site and at the store when needed

Develop deeper relationships with current customers to expand the business

Actively seek additional ways to improve sales metrics by partnering with the Commercial Accounts field team

Operate the POS system

By your actions foster a service and selling culture, exceed customer expectations and build consumer relationships that will be enduring

Ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product knowledge, maintain SSC merchandising standards, and all other components of customer service

Develop product knowledge expertise for our product categories and understand the features and benefits of individual products

Maintain and achieve measurable goals including : sales per hour (SPH), units per transaction (UPT), average dollar per transaction (ADT), customer capture rates and email capture rates

Be informed and understand current merchandise promotions, and current advertisements

Actively seek new ways to improve metrics by partnering with the Store Manager and Assistant Store Manager

Partner with the store leadership team to learn and understand all management processes and reports

Assist in floor moves, merchandising, display maintenance, set up sales, and store housekeeping; assist in processing and replenishing merchandise and participate in receiving and monitoring floor stock

Adhere to all Company policies, procedures, and practices including signing, pricing, OSR, and loss prevention; accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers

Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures

Additional Responsibilities

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

Demonstrates high level of quality work, attendance and appearance

Achieve and maintain measurable goals (Truck Sales Plan, UPT, Add-ons, and Shrink)

Have extensive product knowledge in all work merchandise

Ensure inventory integrity through proper tagging and processing through POS (Point-of-Sale)

Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

Performs any other duties that may be assigned by management

Understands and complies with all company rules and regulations

Qualifications

High School Diploma

1-3 years' experience in outside sales or sales support

Familiar with driving a box truck

Driven to provide outstanding customer satisfaction

Excellent communication skills and strong attention to detail

Self-motivator with good initiative

Sensitive to prompt completion of tasks

Ability to work with little or no supervision

Ability to multi-task and prioritize assignments

Competencies

Adaptability

Communication

Decision Making

Initiative

Innovation

Motivator

Professionalism

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