Customer Service Manager

EXCITING OPPORTUNITY AWAITS!

Boot Factory Outlet is growing and expanding to the Gulfport, MS area.

We are located at 12100 Highway 49 Ste. 100

We will be opening in early February.

We are now accepting applications, onsite interviewing will begin on

January 6, 2025 through January 11, 2025

If you are an experienced retail professional looking for an exciting opportunity to lead a team and drive sales, then we need to meet!

Our Customer Service Managers make an incredible impact everyday - on our customers, our teams and our company. They lead, guide, teach, merchandise, process shipment, inspire, manage product, replenish, problem solve and more - in short, they truly are the heartbeat of our success.

This position is full time, our store is open 7 days a week, shifts and hours will vary. The CSM will assist the Operations Manager in the daily operations of the store. This includes the responsibility of assisting the store in achieving its sales goals, meeting merchandising standards, employee questions or issues, and delivering operational excellence through effectively leading a team and providing each of our guests an exceptional experience. This position is a “working manager” position and is expected to be working the sales floor.

Key Responsibilities:

• Ensure that each Guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of service.
• Ensures sales team is strategically staffed and placed for enhanced productivity.
• Provide guidance and feedback to help others strengthen specific selling and product knowledge.
• Interacting with customers and handling customer queries and complaints in a timely manner.
• Effectively communicates with company leadership team, as needed.
• Review and improve organizational effectiveness by enforcing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
• Exemplify and uphold standards of excellence, integrity, and ethical principles.
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Recruit, onboard, and train sales team to achieve sales, profitability, market share, and business plan objectives.
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.

What We Offer:

• Growth! Here at Boot Factory Outlet our goal is to give you the tools to grow beyond this position and into the next.
• Competitive pay along with bonus opportunities (monthly and quarterly)
• Complete Benefit Package! Our benefits kick off the first day of the month after your start date.
• Life & Short/Long-Term Disability Benefits
• Free pair of boots! Your first pair of boots are on us along with a generous employee discount. You can also payroll deduct your purchases.
• Company provided uniform
• Flexible schedules to fit your lifestyle and career goals. We get it, work life balance is important to us too.
• Pay advance! Get early access to your paycheck with an advance on earned wages.
• Employee Referral Program.

Our Best Fit Candidates Would Have:

• Previous retail management experience preferably in a supervisory role.
• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
• Strong management, delegation, and communication skills.
• Strong written and verbal communication skills needed.
• Effective problem solving and communication with customers and team members.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• High School Diploma or GED

Essential Physical Requirements and Qualifications: (Lifting up to 50 pounds, bending, climbing, reaching, and standing/walking for the entire shift)

• Ability to read, count and write in order to accurately complete all documentation.
• Ability to wear western boots while working.
• Ability to freely access all areas of the store including selling floor, stock area, and cash wrap.
• Ability to operate and use all equipment necessary to run the store.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days as business dictates, including 45 hours or more per week.