What are the responsibilities and job description for the PC Technician position at Boot Hill Casino and Resort?
Connect to Fun!
At Boot Hill Casino & Resort, we connect people to fun, through our entertainment offerings and extraordinary service. We create a community that brings people together!
Boot Hill Casino & Resort accomplishes these goals every day through our core values.
- Build a diverse team of service focused individuals
- Provide consistent and outstanding guest service
- Develop and create extraordinary entertainment experiences
- Take pride in our clean and well-maintained facility
- Support the communities in which we work and live
- Celebrate our heritage
- Be respectful, inclusive and responsible in all we do
Our PC Tech manages inventory, installs, modifies, and makes minor repairs to personal computer hardware and software systems and provides technical assistance and training to system users by performing the following duties.
Examples of Duties (includes but is not limited to the following) :
First tier technical customer support.
Installs and maintains standard computer related equipment and software, maintains inventory, receives product and processes returns.
Receives and inspects personal computer equipment, related hardware and software and prepares for placement per Information Services Request (ISR). Installs specified software, including operating systems and end user applications as specified.
Installs hardware and peripheral components such as monitors, keyboards, printers, memory and disk drives on user's personal computers.
Instructs users in use of equipment and software.
Answers customer inquiries in person and via telephone concerning systems operation.
Diagnoses system hardware, software, and operator problems. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.
Documents all help desk activity and equipment adds, moves and changes.
Replaces defective or inadequate hardware and software.
Escalates major hardware and software problems to appropriate Team Member.
Attends technical training to keep abreast of new software and hardware product developments.
Conducts and documents all preventive maintenance.
Manages software licenses and hardware documentation for workstations.
Assists in monitoring the network, keeping system information up-to-date in a network log and ensures all components are operating correctly, i.e. cabling, hubs, management modules, patch panels, as well as primary hardware and software.
Remains abreast of changes in user and system software and hardware requirements and makes recommendations for future software and hardware purchases.
Loads and updates software applications as required.
Works closely with Information Services team members on projects and tasks.
Must follow all Corporate and departmental safety policies.
Maintains compliance with all internal controls.
Assists with the safety and security of all employees and guests.
Required to take and pass tests related to Internal Control Procedures.
Must have strong knowledge of all Marketing promotions and events.
Other duties as assigned.
Preferred Experience :
Benefits :
Must be able to obtain a Kansas Racing and Gaming License.
