What are the responsibilities and job description for the Call Center Agent position at Boothe Heating, Air, Plumbing and Drains?
Overview
Boothe's Heating Air, Plumbing & Electric is currently seeking a Call Center Agent to join our Hollywood team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
We’re growing and need a talented Call Center Agent to satisfy our customer’s needs. Come work in our Positive, High Energy, High Paced work atmosphere. Be a part of meeting daily goals and driving hard to keep up with our customers. Here at Boothe’s we strive to meet goals while delivering 100% Customer Satisfaction to our Customers.
What's In It For Me?
- Competitive Salary ($15-$17 hourly) plus performance bonuses
- 2 weeks PTO; 7 paid holidays off, including your birthday.
- 50% company paid health care, dental, and vision insurance for you and your family.
- 401K Retirement Plan with company match
- Life Insurance, Short-Term and Long-Term Disability
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
- Learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
- Handle outbound calls to existing customers.
- Book appointments at a high conversion rate
- Accept in a timely manner inbound calls from our clients.
- Escalate customer concerns as needed.
- Achieve and exceed productivity goals while maintaining high quality.
Qualifications
Do I have What it Takes?
- Call Center experience preferred.
- Exceptional phone and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to talk and type accurately to effectively summarize and relay information received.
- Enter accurate and detailed records of client interactions and actions taken.
- Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner.
- Some sales experience preferred.
- Must have a clean criminal background and drug screen.
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Salary : $15 - $17
