Job Description
Job Description
About Boothwyn Pharmacy :
Boothwyn Pharmacy is a PCAB, ACHC, and URAC-accredited compounding pharmacy specializing in custom medications for humans and animals. Our pharmacy solutions integrate with healthcare providers, third-party platforms, and digital ordering systems to ensure seamless operations.
The Account Management Specialist plays a crucial role in the initial setup, configuration, and ongoing management of client accounts, ensuring accurate pricing, catalog setup, digital access, and order configurations.
Job Summary :
The Account Management Specialist serves as the first point of contact for new and existing clients, responsible for ensuring accounts are properly configured and maintained within our platform. Reporting to the Strategic Partnership Coordinator, this role is directly responsible for :
- New client onboarding
- Account setup, pricing, and catalog configuration
- Managing requests for new products and service updates
- Configuring digital access and system permissions
- Handling account-related inquiries and support
This position requires strong organizational skills, attention to detail, and the ability to coordinate between multiple departments to ensure accounts are optimized for seamless operation.
Primary Responsibilities :
Account Setup & Configuration :
Act as the initial point of contact for onboarding new client accounts.Process intake forms for new client applications, ensuring all necessary data is collected and accurate.Configure pricing, catalog details, product availability, and quantity limits per client agreements.Ensure clients are set up for proper ordering workflows, billing, and fulfillment.Collaborate with internal teams to ensure accurate data entry and system updates.Pricing & Catalog Management :
Maintain and update the pricing and catalog information for clients, ensuring accuracy in product listings and price tiers.Process new product requests and coordinate with internal teams to determine feasibility and pricing.Work with the Strategic Partnership Coordinator to manage contract-based pricing structures.Ensure product quantities and order configurations are correctly applied to each account.Digital Access & System Support :
Configure client access to digital platforms, ensuring appropriate permissions and security settings.Assist users with login issues, navigation guidance, and troubleshooting digital access problems.Work closely with IT and Application Support teams to resolve system-related concerns.Document recurring access or configuration issues and recommend improvements.Client Support & Coordination :
Provide ongoing support for assigned client accounts, addressing any issues related to account settings, product availability, or order management.Serve as a liaison between clients and internal departments, ensuring a smooth experience.Track and manage client requests, including pricing changes, new product additions, and system enhancements.Gather client feedback and relay suggestions for platform improvements to the appropriate teams.Contract & Compliance Support :
Assist in ensuring NDAs and contracts are in place and align with pricing and service terms.Work with the Strategic Partnership Coordinator to track client agreements and required documentation.Ensure compliance with pharmacy regulations and contractual obligations.Technical & Soft Skills Requirements :
Experience in account management, customer service, or technical support roles.Strong understanding of pricing, catalog management, and digital platform configuration.Ability to troubleshoot basic access issues and assist clients with navigation and order-related concerns.Experience working with order management systems, customer intake workflows, and digital access platforms.Detail-oriented with strong organizational skills to manage multiple client requests.Proficiency in support ticketing systems (Zendesk, Freshdesk, or similar) and CRM tools.Excellent communication skills to coordinate across clients, internal teams, and stakeholders.Professional Qualifications :
2 years of experience in account management, client support, or customer service.Previous experience working in healthcare, pharmacy, or SaaS-based account management is a plus.Strong organizational and problem-solving skills with the ability to prioritize tasks effectively.
